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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
244 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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244 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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May 23, 2024
Excellent service. Garrett went the extra mile in keeping me informed the whole time the car was at the service center. Garrett went the extra mile in keeping me informed the whole time the car was at the service center. More
by KYLETED84
Verified Customer
Helpful May 22, 2024
Efficient and good service. I got my car back in time to pick up my kids. I got my car back in time to pick up my kids. More
by Runfastah
Employees Worked With
May 22, 2024
Excellent service and communication. Vivian was very respectful and helpful. I love that they except walk-ins customers. Vivian was very respectful and helpful. I love that they except walk-ins customers. More
by Azhar Yousif
Employees Worked With
May 19, 2024
The dealership was great! I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out wi I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out with things I had to do that afternoon. More
by Lana Wollam
Employees Worked With
May 19, 2024
Braiden Did an excellent job keeping me in the loop on what was going on with my car. Repairs ran into a small problem and getting my car back was delayed, but I knew every step of the way what was going what was going on with my car. Repairs ran into a small problem and getting my car back was delayed, but I knew every step of the way what was going on. Communications is very important when you don’t have your car for a few days. Very happy and I always use Ken Garff. More
by Linda K
May 18, 2024
Professional, clean, communicates, positive , thanks for improving appointment availability All good 15 words is too much improving appointment availability All good 15 words is too much More
by jeff.alice
Employees Worked With
May 17, 2024
My experience was really good. Fast service and great staff. The lounge was quiet, comfortable and it was easy to wait for the car. Fast service and great staff. The lounge was quiet, comfortable and it was easy to wait for the car. More
by gerijthomas
Employees Worked With
May 16, 2024
Failed to call me with updates. Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for later. I also got hung up on multiple times while my car was there. It was a very uneasy feeling. Treated me with extreme disrespect all around. More
by SandiGallagher
May 16, 2024
Estella was very good at communicating the status of the vehicle while in the service department. We really appreciated that the vehicle was hand washed before it was returned to us. We are impressed that y vehicle while in the service department. We really appreciated that the vehicle was hand washed before it was returned to us. We are impressed that you go the extra mile for your customers. More
by debboo
Employees Worked With
