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Ken Garff Nissan of Orem

Orem, UT

Overview
Reviews
4.0
307 Reviews
Call Dealership (801) 532-1178

285 W. University Parkway

Orem, UT

84058

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Showing 307 reviews

July 15, 2022

Everyone was very friendly, helpful and answered my questions . I like the Ken Garff Nissan of Orem and do like my Nissan versa. More

by ieden1935
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Orme
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Jul 20, 2022 -

Ken Garff Nissan of Orem responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

Helpful
July 09, 2022

I made a appointment to get a recall fixed and drove 220 miles round trip to find out they could only change the oil and rotate the tires and I would have to make another appointment later as they were to b More

by frankldavies1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reed
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Jul 11, 2022 -

Ken Garff Nissan of Orem responded

Hello Frank, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. Please feel free to contact us directly using the information below if there is anything we can do to make your experience better. Thanks. Devin Butters, Service Manager dbutters@kengarff.com

Helpful
July 08, 2022

Ken Garff Orem is terrible. They told me i had an appointment at 7am but when i got there, i had no appointment. When I brought it up, the service rep said he didn’t care. I sa More

by Wadeallman333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reed
Report | Print
Jul 11, 2022 -

Ken Garff Nissan of Orem responded

Hello Wade, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. Please feel free to contact us directly using the information below if there is anything we can do to make your experience better. Thanks. Devin Butters, Service Manager dbutters@kengarff.com

Helpful
June 17, 2022

Friendly, helpful and polite. They explained everything when I asked questions. Nice and patient with me. More

by bkjens5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed
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Helpful
June 16, 2022

Good service really help me a lot quicker and fast with my needs good services thanks More

by victorsigns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed
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Helpful
June 10, 2022

Received a quote but was charged $100 more than what I was quoted! Very frustrating! More

by MC19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hyrum and David
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Jun 13, 2022 -

Ken Garff Nissan of Orem responded

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Devin Butters, Service Manager dbutters@kengarff.com

Jun 13, 2022 -

MC19 responded

I called in to get a quote for service for my vehicle! I called your service line and spoke to them over the phone. However when I can in for the service it ended up being over $100 more than quoted. Guess it was a call center employee and not a service department employee. So there were other charges that were not calculated on a quote. If a customer is trying to get a quote than a service department employee should be taking those calls so it’s accurate.

Helpful
June 02, 2022

K.G.Nissan has been excellent in the sale & care of our Altima. In service yesterday, David was top notch. It was very busy and he handle multiple customers in a friendly and professional manner. He explai More

by Wojoso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
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Helpful
May 10, 2022

These guys are on top of things. If you need a car they will do everything they can. They are super nice. More

by Cyle Johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Rossetti
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May 10, 2022 -

Cyle Johnson responded

Amazing staff that helped us get into a vehicle we needed!! Adrienne deserves a reward for working with us!

Helpful
May 06, 2022

The dealership is good. The price for my repairs was unreasonable and seems I was double billed for labor. I calculated that my car was worked on for 7-8 hours at 162$ an ho More

by johnjohna66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Orme, tech 7873
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Helpful
May 03, 2022

I brought the car into the dealership 3 times in the past couple of months stressing that I planned to go on a very long trip. At the 15000 mile service, they said the car was ready for the trip. Yesterday, More

by friendly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra Call
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Helpful
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