Kendall Dodge Chrysler Jeep Ram

Great assistance from all the staff. They guided me to make the best deal and fast. They guided me to make the best deal and fast. More

Kendall I lived far away so I was trying to get as much done as possible over the phone, especially since we have 4 young kids. That didn’t go very well. I was told “you really need to come down to ge much done as possible over the phone, especially since we have 4 young kids. That didn’t go very well. I was told “you really need to come down to get a deal. See the car”. I expressed that we have kids so, I really wanted to get as much info as possible over the phone. The sales guy told us “bring the kids. We have crayons”. Good thing i didn’t because there wasn’t anything for kids. There was another couple who did bring their kids and I felt bad for them bc the kids were bored and going bonkers at the dealership. This was the only dealer around with the Pacifica we wanted so, reluctantly we made arrangements for the kids, made an appointment, and made the 40 minute drive down. When we got there our sales rep was busy with other customers. So much so that we waited for hours accomplishing very little in the brief moments we spoke to our sales person. I understand a sales person getting busy. I am one. That sounds like a good day. But I would assume that there would be a sales person to back him up so that the customers who needed help wouldn’t have a bad experience. You would think there would be a manager who would jump in and assist for the same reason. There was not. Instead, it took us four hours with very minimal communication with the sales person and very little progress. In the end, I’m not sure that I got the deal that I wanted. Once we got to finance, I was told the manager had left for the night so, we were stuck with the little we’d achieved over that long period of time. If their strategy was just to keep us waiting until we gave up, they won. It was a grueling experience. The type that you hear people commonly complain about and why people “hate” going to dealerships. Once the car was purchased, more lengthy issues occurred. Just getting the vehicle from the showroom floor to the parking lot took a long time. Once we got it into the parking lot the EV charging cable was missing along with the roadside kit. The rep kept insisting we keep our used roadside kit in case he couldn’t find what was supposed to come with the vehicle. Finally after another long wait the sales person came back with the ev cord, roadside kit, manual, and everything that was supposed to be in the vehicle upon purchase. After driving off, we found that aside from the driver side, none of the window or door lock buttons work. We also thought that the it needed windshield wiper fluid. After further inspections, the fluid is completely full. The car just doesn’t spray it out onto the window so, there’s a pump issue. After purchasing the vehicle we received a courtesy call. I told them everything I’ve written here and was told I would get a call from a manager. That never happened. Does this place even have managers, I wonder in hindsight?? Instead, I was called by the sales person who told me to take videos of the problems and send them to him. I’m not sure what good that will do. We live far away and I’ll just need to take it to the closest dealership for inspection. This was the worst car buying experience I’ve ever had. I hadn’t had poor ones before so, this really shed light on why people traditionally hate going to the dealership. Now I know and I hope to never have to return to this dealer. More

The service was great except for the fact that my LCD display needs to be replaced and it is on backorder and I was told it could be up to 3 months before it is available. I know it's not your fault but display needs to be replaced and it is on backorder and I was told it could be up to 3 months before it is available. I know it's not your fault but that's a bit much. More

Professional service respectful staff got me in and out with no problems would recommend people to go with no problems would recommend people to go More

Felipe is always on top of my Jeep repairs. Always greets me with a smile and always very professional. I know my repairs are done properly and fairly. Always greets me with a smile and always very professional. I know my repairs are done properly and fairly. More

Muy. Bueno y profesional muy agradable la estancia y bien ubicado yo siempre voy a el Bueno y profesional muy agradable la estancia y bien ubicado yo siempre voy a el More

Dealer was very clean everyone’s attitude amazing especially Anthony Ramirez. He helped out a lot in decision-making for my vehicle especially Anthony Ramirez. He helped out a lot in decision-making for my vehicle More

The staff did everything to make the entire experience pleasant. I have the vehicle I wanted at a great price. pleasant. I have the vehicle I wanted at a great price. More

Dealership that does not respect your time. Used Z06 on the lot, called in, asked if the price was negotiable. Was told it was negotiable if I was in person. I drove over an hour only to be Used Z06 on the lot, called in, asked if the price was negotiable. Was told it was negotiable if I was in person. I drove over an hour only to be told the price would be the full price, and ontop of the complete waste of time, I am also told there is even more fees ontop and that the price I was told over the phone was the "internet price." Don't waste your time here with any of the sales people who will lie over the phone and not respect your time. shop at another local dealer that does not use scummy tactics. Do not take a "doc fee" and their other bountiful tacked on items just to scam you out of your money More