Kendall Dodge Chrysler Jeep Ram

This dealerships service department has a long standing reputation for NOT taking care of their customers. And they did exactly that to me. What they do when you ask to see your service writer or manager i reputation for NOT taking care of their customers. And they did exactly that to me. What they do when you ask to see your service writer or manager is, they tell you “ oh okay I will go get him for you”. Then they disappear for 30 minutes or so feeling that you will give up. I did not. My service writer finally appeared at his desk and acted as if he had never heard of me. He then plugged my truck onto the computer and told me what the problem was. All the time saying”But I’m not the expert so we really! won’t know until the technician plugs it in 6-8 business days!!!! This all so that I would get stuck paying for a rental vehicle for the 3 WEEKS that it took for them to come to the conclusion that no, it wasn’t that, it was this problem that had nothing to do with what I was told. So instead of being 6-8 business days it was 11 and every time I went to the dealership, my service writer was off that day and 2 days later when my vehicle was ready. As of the day after I got my vehicle back, I have a message on my screen that says”Does not support this device”. I have no idea. I’ve been in the vehicle with my phone, which it does support, and without my phone and I get the same message and as soon as I hit the X or OK button it comes back on. It is relentless. Next my washer pump now mysteriously doesn’t work. I can’t stand the thought of having to bring my vehicle back there but I don’t think I have a choice. More

Jose Madragon was so attentive and helpful while trying to get an oil change, brake fluid and auxiliary battery change! I will totally come back again just because of his outstanding service! to get an oil change, brake fluid and auxiliary battery change! I will totally come back again just because of his outstanding service! More

Not very transparent on what the pricing was for vehicle. Worthless dealer add ons No Worthless dealer add ons No More

Mal servicio de reparación no hay comunicación, no contesta los teléfonos, y las fallas de mi carro siguieron no lo pudieron reparar. contesta los teléfonos, y las fallas de mi carro siguieron no lo pudieron reparar. More

Took my car for a oil change, And a screen problem, They kept car for 12 days, was told to pick up on a Friday and it was not ready had to wait another week,when car was ready car did not hav problem, They kept car for 12 days, was told to pick up on a Friday and it was not ready had to wait another week,when car was ready car did not have oil change let alone tire rotation, Car was turn back super dirty and now is giving me another signal with exclamation point, I had to wait 3 hrs on pick up day for last minute oil change and car wash.also I been waiting on a key for my car that I lost and was on contract if lost I would get a new one,And nothing for a year and a half and still waiting. More

Me atendieron con mucha profesionalidad siempre con la mejor actitud siempre tienen solución ante cualquier oroblema mejor actitud siempre tienen solución ante cualquier oroblema More

Knew their product, friendly and can do attitude Excellent experience, would recommend to anyone looking for new car or truck Excellent experience, would recommend to anyone looking for new car or truck More

Great service . Juan our sales person in excellent. Nice individual . Knows how to treat customers Juan our sales person in excellent. Nice individual . Knows how to treat customers More

Me trataron muy bien siempre un trato excelente lo recomiendo juan es como un amigo recomiendo juan es como un amigo More

The repair took 3 weeks with very little updates and the final invoice was incorrectly added up and about $450.00 over the estimated price. final invoice was incorrectly added up and about $450.00 over the estimated price. More