Kendall Dodge Chrysler Jeep Ram

this place sucks, zero communication, zero work ethic, takes them forever to fix one problem that was known about from the start. i hate this place for real. takes them forever to fix one problem that was known about from the start. i hate this place for real. More

Professional and friendly They where very helpfull, kept me abreast at all times gave me a loaner because my car is only 6 months old. me abreast at all times gave me a loaner because my car is only 6 months old. More

The representative was very knowledgeable and was able to provide his expertise to support the actual probability of what could be going on with my car. provide his expertise to support the actual probability of what could be going on with my car. More

Not happy overall. Simple oil change turned into two week repair issue for broken thermostat and overheating, which was never an issue prior to visit. Technicians need Simple oil change turned into two week repair issue for broken thermostat and overheating, which was never an issue prior to visit. Technicians need to better understand the updates. More

The delivery of the car was quite problematic. Valet didn’t bring the car. He left the car parked among other vehicles in such a manner that the exiting was an exercise in parking contortions mane Valet didn’t bring the car. He left the car parked among other vehicles in such a manner that the exiting was an exercise in parking contortions maneuvers. Also the service time was longer than promised. Only bright spot was the receptionist on phone which expanded express service. More

Jimmy and Jerry were great working hard to get me exactly what I wanted. I was in and out quickly. what I wanted. I was in and out quickly. More

We had a great experience purchasing our Jeep Wrangler Sahara at Kendall Dodge. Carlos Rodriguez ( General Manager), Vladimir Rivas( Sales Professional) and Brigitte Guilloti ( Finance) were very courteou Sahara at Kendall Dodge. Carlos Rodriguez ( General Manager), Vladimir Rivas( Sales Professional) and Brigitte Guilloti ( Finance) were very courteous, transparent , professional and friendly. They really understand how to provide a good customer experience. They helped us navigate through all the paperwork, requirements and also become familiar with the new vehicle. We highly recommend purchasing a new vehicle in Kendall Doge. The experience will be unique and different. More

Tremendous service! Very quick and attentive. Thank you! I didnt expect to be given a rental for this. Very quick and attentive. Thank you! I didnt expect to be given a rental for this. More

My experience with the dealership was excellent. The process was smooth, and the staff was professional and attentive. Hugo, the service advisor, was the best, he was knowledgeable, honest, and went The process was smooth, and the staff was professional and attentive. Hugo, the service advisor, was the best, he was knowledgeable, honest, and went above and beyond to make sure everything was handled quickly and correctly. I truly felt taken care of. More

Felipe doesn't seem to like when asked questions. I dropped off my car for a repair and was informed a diagnostic would take about two days. Whenever I would call for updates, Mr. Fransisco's tone wa I dropped off my car for a repair and was informed a diagnostic would take about two days. Whenever I would call for updates, Mr. Fransisco's tone was that of someone being inconvenienced or annoyed at the fact that I'm calling at all. 7 days passed and not only had there not been a diagnostic, the car was parked in a lot over a mile away from the dealer. It's location was not moved and I know this because I have a GPS/LTE powered dashcam which confirmed the car has sat for 7 days straight. My final call was to come pick up the vehicle and take it back. Even for pickup, I was courteous and I said "I'll bring it by when you guys have less work backed up" to which Mr. Francisco responded "it's going to be like this every time you come here" I also noticed he treats the porters very poorly raising his voice at them which is absolutely unacceptable. Even if someone makes a mistake you don't talk to them the way he does. I personally will not step foot in this dealership again so long as this man works here and especially since he is one of the managers in the service department. The porter gentleman that gave me my car back and the woman that handled my loaner vehicle are absolute gems of people and I have nothing but praise for them. More