Kendall Dodge Chrysler Jeep Ram - Service Center

The delivery of the car was quite problematic. Valet didn’t bring the car. He left the car parked among other vehicles in such a manner that the exiting was an exercise in parking contortions mane Valet didn’t bring the car. He left the car parked among other vehicles in such a manner that the exiting was an exercise in parking contortions maneuvers. Also the service time was longer than promised. Only bright spot was the receptionist on phone which expanded express service. More

Not happy overall. Simple oil change turned into two week repair issue for broken thermostat and overheating, which was never an issue prior to visit. Technicians need Simple oil change turned into two week repair issue for broken thermostat and overheating, which was never an issue prior to visit. Technicians need to better understand the updates. More

It’s one of the worst places I’ve visited. You arrive and they take a long time to assist you, and once you’re inside, like this time, two hours go by and they still haven’t given you your car You arrive and they take a long time to assist you, and once you’re inside, like this time, two hours go by and they still haven’t given you your car back just for a simple oil change. When you ask if the person who assisted you is available, no one gets up from their seat to find an answer. Every time I go, there are more customers complaining about the service. On top of that, they advertise promotions sent to your email that they later don’t honor, even though the promotion is still active according to the email. More

Service technician were very helpful and service was very quick for a Saturday. I was there less time than expected. Will be going back for my next service. quick for a Saturday. I was there less time than expected. Will be going back for my next service. More

Felipe doesn't seem to like when asked questions. I dropped off my car for a repair and was informed a diagnostic would take about two days. Whenever I would call for updates, Mr. Fransisco's tone wa I dropped off my car for a repair and was informed a diagnostic would take about two days. Whenever I would call for updates, Mr. Fransisco's tone was that of someone being inconvenienced or annoyed at the fact that I'm calling at all. 7 days passed and not only had there not been a diagnostic, the car was parked in a lot over a mile away from the dealer. It's location was not moved and I know this because I have a GPS/LTE powered dashcam which confirmed the car has sat for 7 days straight. My final call was to come pick up the vehicle and take it back. Even for pickup, I was courteous and I said "I'll bring it by when you guys have less work backed up" to which Mr. Francisco responded "it's going to be like this every time you come here" I also noticed he treats the porters very poorly raising his voice at them which is absolutely unacceptable. Even if someone makes a mistake you don't talk to them the way he does. I personally will not step foot in this dealership again so long as this man works here and especially since he is one of the managers in the service department. The porter gentleman that gave me my car back and the woman that handled my loaner vehicle are absolute gems of people and I have nothing but praise for them. More

Tremendous service! Very quick and attentive. Thank you! I didnt expect to be given a rental for this. Very quick and attentive. Thank you! I didnt expect to be given a rental for this. More

My experience with the dealership was excellent. The process was smooth, and the staff was professional and attentive. Hugo, the service advisor, was the best, he was knowledgeable, honest, and went The process was smooth, and the staff was professional and attentive. Hugo, the service advisor, was the best, he was knowledgeable, honest, and went above and beyond to make sure everything was handled quickly and correctly. I truly felt taken care of. More

The service that Paula provided was prompt and great. She explained the mobile service in length and helped me schedule an appointment She explained the mobile service in length and helped me schedule an appointment More

Came in to have my tire fixed. I was in and out in about an hour!!! I was in and out in about an hour!!! More

They had me in and out of service in no time at all and far exceeded my expectations! The entire staff there is so pleasant and accommodating. far exceeded my expectations! The entire staff there is so pleasant and accommodating. More