Kendall Toyota of Anchorage

I had an appointment for 9 am to get a recall item repaired. The new service technician couldn't use the iPad to find my information in the computer. I had to go to another service agent and she brou repaired. The new service technician couldn't use the iPad to find my information in the computer. I had to go to another service agent and she brought up my information quickly. Then she told me to calm down even though I was not upset. Then I looked out at my car which I just drove into the dealership to get a new steering column replacement. They didn't even know how to start my Prius after I gave them my key. Another lady came over to jump start my car. I had to run out and tell them that my car starts just fine. They had no idea how to start my Prius. They service agent said he was unable to get the mileage from the car cause it wouldn't start according to 4 of them. I had to explain to them to put key in put foot on brake and push start button. It started just fine and runs great. I walked away and they again we're trying to jump start it with another battery jumper because they had no clue about the Prius. They are the Toyota Dealership and don't even know how to start the cars they sell. I would not recommend going to this dealership they have no clue how to train their employees. I had to take my car and leave because the service manager was clueless about why his employees didn't know what they were doing. More

Initial purchase of the '14 Tundra was very good. Paperwork and working the deal went quickly. The problems began when I brought the Tundra in for the rustproofing package and paint protection. The Paperwork and working the deal went quickly. The problems began when I brought the Tundra in for the rustproofing package and paint protection. The shop was supposed to hand wash the truck in order to apply the paint protection film; pressure wash the undercarriage to apply the rustproofing. When I picked up the truck, they had only washed to the back of the cab (only the area where the film was to be applied. I was not impressed. When pointed out to them, I was offered a courtesy car and a full cleaning of the exterior, but I haven't been back to get that done. Second disappointment was the pay-off of my trade-in. The salesman called the bank for a 15 day pay-off. They took 3 weeks to get it there, so I recommend monitoring that. I talked to someone in the finance dept. and was told the Acctg. dept. would be 'talked to' regarding the delay. I hope this trend does not continue and haven't written them off yet since when issues were discovered, the people I dealt with there seemed concerned and offered to remedy the situation. More

Went in yesterday to have my Toyota Highlander serviced, the tires rotated... The head mechanic Jesse was extremely helpful and friendly. He went above and beyond in helping us and making sure all our con the tires rotated... The head mechanic Jesse was extremely helpful and friendly. He went above and beyond in helping us and making sure all our concerns were answered. He was a pleasure to deal with, i wish all public service employees were like him. More

Salesman, Alex, wasn't interested in just a sale. We looked around at different Kendall locations and found a vehicle that caught my eye. We took it for a test drive. Then we looked into financing. They looked around at different Kendall locations and found a vehicle that caught my eye. We took it for a test drive. Then we looked into financing. They checked with several different banks to get me the lowest interest rate. He got me into the vehicle I wanted with the options I loved. Instead of pushing me into a quick sale on the showroom floor More

Jason Bartlett was wonderful to work with! Such personable professionalism! No pressure, great customer service, and excellent follow through! No games, no run around, just honest, respectful servi personable professionalism! No pressure, great customer service, and excellent follow through! No games, no run around, just honest, respectful service! More

I have had one of the worst experiences with a dealers service department. First off, I bought a 2007 GMC Sierra in July 2013 that was sold to me with new rims the dealership included to help improve the service department. First off, I bought a 2007 GMC Sierra in July 2013 that was sold to me with new rims the dealership included to help improve the look. However, when I took this vehicle in the day after I bought it to MIDAS, they noticed the center hub cap piece broken. Not only that, I was sold the truck with worn front and rear brake rotors, a hub assembly that needed immediate replacement, an A/C belt that was cracked, and tires that were very worn and needed immediate replacement. I was thankfully taken care of by Travis, the used card manager that took care of getting these things fixed. However, I took my truck in for the second time (this time to replace hub cap since they needed to order 4 new ones) and it took 3 hours to replace hub caps! I had an appt. at 230pm and my truck didn't even get onto a lift until 440pm. Not only did that tick me off, but then I just took in my truck to get new tires put on and 1 of 2 things occured. 1, either the service rep that worked on my vehicle broke one of the tire rods on one my wheels, or he was not paying attention at all and didn't catch it. Either way, this was poor service and it has been an on going issue with Kendalls service department. Overall, my original buying experience was great but the fact these vehicle was up for sale with all the issues they had only makes me think Kendall Toyota does not care about the safety of its customers. Be very careful if you buy a used vehicle from this dealer and be sure to get it fully inspected by at least 2 mechanics! More

The customer service I received from the consultants were great. I enjoyed working with Alex and his manager Jamie. I was able to get a brand new Rav4 even with so so credit. Go see Alexander Mora! great. I enjoyed working with Alex and his manager Jamie. I was able to get a brand new Rav4 even with so so credit. Go see Alexander Mora! More

Both Tyler and Jeri were great to work with and gave us there best service. Tyler got us more $ off the price than we expected. there best service. Tyler got us more $ off the price than we expected. More

Tim was very friendly and pleasant to negotiate with. They were willing ot negotiate "hard" without taking offense and there was more flexibility on price than I expected. The car was detailed and delive They were willing ot negotiate "hard" without taking offense and there was more flexibility on price than I expected. The car was detailed and delivered with a full tank of gas. It was a "loaner" car so I assume it had floormats but they were not included. Bad on me for not making sure. We concluded the deal later in the evening and they could not find the second set of keys but true to his word, Tim located them the next day and called me. All in all, the best dealership experience I have ever had. More

I bought my car from this dealership 8 months ago. When I came back to trade-in my car for a newer model I was stunned with the insincerity I found. My salesperson was DEREK whom I would never recommend for came back to trade-in my car for a newer model I was stunned with the insincerity I found. My salesperson was DEREK whom I would never recommend for anyone EVER. I was going to buy a car which he quoted me with the intention to screw me. He got me to the point where he thought I would never say NO. I thought dealing with DEREK again was the best idea but I was very very very wrong. Please people don’t make a deal with anyone from KENDALL TOYOTA OF ANCHORAGE who says “ I’m DEREK’, request for a different sales person. More