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Kennedy Mazda

Valparaiso, IN

4.8
54 Reviews
Welcome to the Kennedy Mazda website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Mazda car, truck, or SUV you will find it here. We have helped many customers in or near Valparaiso, Hobart, Merrillville, Portage and Hebron find the Mazda of their dreams! As your local Mazda dealer, we have a huge selection of new and used vehicles from which to choose. Kennedy Mazda online and offline customers enjoy vehicle specials every day. We offer Mazda service & parts, an online inventory, and outstanding financing options, making Kennedy Mazda a preferred dealer serving Valparaiso, Hobart, Merrillville, Portage and Hebron area Mazda buyers. Ready to set up a test drive? Visit our Hobart area Mazda dealership in Valparaiso, IN today!
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3200 Calumet Ave.

Valparaiso, IN

46383

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Showing 54 reviews

August 13, 2018

Disrespect from start to finish -I found a decent used Honda online and made an appointment to check it out. The man who showed me the car had never seen it before and didn't have an More

by Bought_Used_Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Schoon, Rick Walsworth, Sydney Shrum
Aug 16, 2018 -

Kennedy Mazda responded

Jeffrey I am sorry that we did not live up to your expectations when you purchase the 2008 Honda Fit that had 49,842 miles. I would like to point out a few items to you though. • We usually have 40 to 50 used vehicles available at any point in time, and although I have no idea why a sales person would say the car has shinny tires, from time to time we may get a used vehicle in stock that gets placed on the lot when a sales person is off the previous day and that sales person may not have time to familiarize themselves with the automobile. • Your comment about the key fob, I am a little confused with. The day you purchased the vehicle, our used car manager tried to replace the battery from the second Key fob that was in the deal jacket and accidently broke the fob, Rick apologized to you and told you that the he would order you a brand-new fob and he would pay for programing. So, to recap we supplied you a new factory key fob for no charge, paid for the programming of the key. The only way to do that is to have both keys present with the vehicle, we are not able to program another manufacture’s fob. We requested you take the vehicle 10 to 15 minutes away to have it programmed at the Honda dealer. As we all know factory key fobs are not cheap, I would think most customers would find this a fair and adequate solution. • While I am sorry you had an issue with 2008 Honda Fit, your comment on the transmission completely giving out is false. The problem with your car was a fuel ratio sensor not your transmission. To recap, your 2008 Honda Fit that was out of factory warranty. The vehicle was sold to you AS-IS, NO DEALER WARRANTY. Shortly after you purchased this vehicle it needs this repair. We supplied you with a loaner to drive, paid for the diagnostic, and paid the $488.94 repair. I would think most customers would find this going above and beyond what we were required to do. • About the air conditioner, the air conditioner was working when you purchased it. • Your comment on the alignment, perhaps you hit a pothole and forgot, or your regular mechanic sold you a job you did not need. All I can tell you was the alignment was fine on the used vehicle inspection and when you took delivery. Obviously, a vehicle that is horribly out of alignment would pull and you would have notice it well before 3 months after purchase. I wanted to thank you again for this review, I believe you have given our future potential customers an idea of the type of business we run. We try to take care of our customers and even though someone purchases a vehicle AS-IS, NO DEALER WARRANTY we did offer goodwill to help out in a bad situation. While we try to satisfy very customer sometimes we cannot, but we feel we done our best for you.

March 26, 2018

Great deals I had an appointment with a senior salesman and was emailed to confirm this appointment but when I showed up no one knew why I was there and I felt ex More

by Kateygrace15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Freeland, Sydney Shrum
Apr 09, 2018 -

Kennedy Mazda responded

Thank you Katey for rating our dealership and pointing out a communication issue between our sales associates. We have made some adjustments for future customers because of our review. Thank you again for your business! Andy

March 07, 2018

Amazed and Unexpected I went looking for a dependable vehicle at an affordable price and I found it at Kennedy Mazda. Their salesmanship was friendly, honest, and sincere. More

by Evan M. Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wells
Mar 17, 2018 -

Kennedy Mazda responded

Thank you Evan for sharing your experience at our dealership! We appreciate your business! Andy

November 26, 2017

Great experience Kennedy Mazda offered me the best deal possible on my purchase of a 2008 Mazda Tribute.. In fact, they went way out of their way to help me get finan More

by Susan M Wanat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schoon, Rick Walsworth, Ken Freeland
Dec 26, 2017 -

Kennedy Mazda responded

Thank you Susan for sharing your experience at our dealership. We appreciate your business! Andy

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