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Kennedy Mazda

Valparaiso, IN

Overview
Employees
Reviews
Vehicles
4.8
211 Reviews
Welcome to the Kennedy Mazda website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Mazda car, truck, or SUV you will find it here. We have helped many customers in or near Valparaiso, Hobart, Merrillville, Portage and Hebron find the Mazda of their dreams! As your local Mazda dealer, we have a huge selection of new and used vehicles from which to choose. Kennedy Mazda online and offline customers enjoy vehicle specials every day. We offer Mazda service & parts, an online inventory, and outstanding financing options, making Kennedy Mazda a preferred dealer serving Valparaiso, Hobart, Merrillville, Portage and Hebron area Mazda buyers. Ready to set up a test drive? Visit our Hobart area Mazda dealership in Valparaiso, IN today!
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3200 Calumet Ave.

Valparaiso, IN

46383

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Showing 211 reviews

November 19, 2025

Many years of excellent professional customer service here! Appreciate the ease of scheduling service appointments and confidence in the work. Also, while waiting updates always given, and video of ass More

by DWHIT230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Thomas, Michael King always very helpful, honest, efficientm And, John Moore taking time to show the new Mazda's 70 & 90's test drive. Thank you to all!
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November 13, 2025

Friendly staff, but did feel a lot of pressure when they kept trying to get me to buy the extra warranties after I had already declined them and was just trying to pay for my brand new car. More

by Lhast
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Thompson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Hunt
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2025 -

Kennedy Mazda responded

Thank you so much for taking the time to share your feedback, and we truly appreciate your kind words about our friendly staff! We are genuinely sorry to hear that you felt a sense of pressure regarding the extra warranties. That is certainly not the experience we intend for our customers during the final phase of their purchase, and we sincerely apologize for how that interaction felt to you. Our only intention in taking a moment to discuss the options was to make sure you had every piece of information and the opportunity to decide on the coverage you had shown initial interest in. We want to ensure that our customers never drive off wishing they had secured a protection plan they might later need. However, once you clearly declined, we were happy to process the contract right away. We value your business and hope that the positive experience with your new car will outweigh this uncomfortable moment. Congratulations again on your purchase!

November 11, 2025

I love Kennedy Mazda. There is never any pressure sales tactics, unlike other dealerships. I am currently on my 3rd Mazda since moving into the area. I love my New CX-90. More

by PATRICK.DURKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zale
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2025

Service department got me in on time and finished when they promised. Warranty work on rear brakes. More

by RGREEN46368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Huber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 07, 2025

The new admin at the service desk is SO rude! From start to finish she gave me an attitude and acted like me being there was a huge inconvenience. It left a horrible feeling and as a loyal custom More

by SUZPOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Front desk of service - not sure her name
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Nov 10, 2025 -

Kennedy Mazda responded

Dear Ms. Kszastowski, Thank you for taking the time to share your recent experience with us. While we are grateful for your honesty, we are deeply concerned and truly sorry for the unacceptable experience you had during your visit to our service center. Please accept our most sincere apology. As a loyal customer who has supported us for years, your satisfaction is paramount, and the treatment you received is completely contrary to our standards of service. We want to assure you that we are taking your feedback with the utmost seriousness. Addressing Your Concerns The behavior you described—being treated rudely, dismissively, and being berated for simply following the posted service instruction to honk—is unacceptable. Every member of our team is expected to treat our customers, especially long-time loyal patrons like yourself, with courtesy, professionalism, and respect. Furthermore, we are extremely alarmed by your report of a staff member vaping inside the garage. This is a direct violation of our company policy and health standards, and we apologize that you were subjected to secondhand vapor while trying to obtain service. This will be addressed immediately as a serious conduct issue. Our Immediate Action We are taking immediate and serious action based on your detailed account. This includes: Staff Review and Training: Initiating an immediate internal review and providing rigorous, mandatory retraining on customer interaction protocols, conflict resolution, and the importance of professionalism for all new and existing front-desk staff. Policy Enforcement: Taking decisive action regarding the violation of our workplace conduct policy concerning vaping on premises. Process Review: Reviewing the “honk for service” procedure and corresponding signage to ensure clarity and that staff members respond appropriately and professionally. We value your business and your loyalty, Ms. Kszastowski, and we want to regain your trust. We would sincerely appreciate the opportunity to make this right. Please feel free to call me directly at (219) 462-3111 Ext 119 or reply to this email so we can personally discuss a satisfactory resolution. We hope you will allow us another chance to demonstrate the high quality of service you deserve. Sincerely, ANDREW THOMPSON General Manager Kennedy Mazda kennedymazda@gmail.com (219) 462-3111 Ext 119

November 01, 2025

I brought my CX-5 for a scheduled oil change and the staff was friendly and courteous. The work was done in a timely manner. I like that they perform a thorough inspection so that I know when it’s time More

by STJAMESPL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department staff
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October 29, 2025

Friendly people. Listened to what I wanted and didn’t do a hard sell. Love the car. More

by germaineschenk
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2025

Great place to buy a car! Super friendly, fast efficient! I would not go anywhere else! Already made referrals! More

by cgarcia3108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott from finance
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October 27, 2025

I recently had my car serviced at Kenny Mazda and had a great experience. The staff was friendly, the service was quick, and they took good care of my vehicle. Highly recommend their service department! More

by TENELLEVOIGHT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2025

I always had a good experience from Kennedy Mazda . Outstanding service from technicians. Thank you. Kudos! More

by LDELICANA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zale
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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