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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
398 Reviews
Call Service Center (412) 881-0001

398 Reviews of Kenny Ross Ford South - Service Center

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July 28, 2024

Kenny Ross, Service department has always treated me fair and never had any call back issues. More

by RSCHNUPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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July 26, 2024

Matt is a very good and knowledgeable service advisor. He explains everything in sufficient detail and keeps you updated on progress of your vehicle service. He went the extra mile for me and made sure More

by LOUISWEHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LaFrankie Service Department
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July 24, 2024

Great service as always. Friendly staff and the location is perfect from my residence. Very happy with my experience with that Dealership. More

by RONSCHIBNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jul 26, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 24, 2024

All went well! Great communication with staff. Satisfied with repairs to my 2021 Subaru Forester More

by SEANKRASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HANNAH JOSEPH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 23, 2024

Quick painless completed in no time. Friendly customer service. Very pleased with the results overall a positive experience More

by bilo054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark slekar
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Jul 26, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 23, 2024

They performed great service as usual. Their computer systems were down due to the Microsoft glitch and they did not let that be an excuse to not provide top notch customer service. More

by RON.WILSON126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Jul 26, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 19, 2024

Had some bumps due to nationwide systems hack but enjoyed working with parts and service to achieve desired result. More

by phx1pittfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service
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July 01, 2024

No issues with drop off, service and picking up the vehicle. I did not appreciate service automatically scheduling additional service. More

by storey1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Toomey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kassouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Bac
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Jul 02, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 27, 2024

Service staff is excellent! Mark and Matt make the service experience a pleasure and Liam is excellent More

by JOHNFEDOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 27, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 26, 2024

Great customer service and friendly experience. Trust is running great and smooth after service. Thank you. More

by DLCHRISTOPHERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Service Manager
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Jun 27, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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