Kenny Ross Ford

Doug Poko is a great asset to Kenny Ross. My family and I will definitely come back to Kenny Ross for our future vehicle purchases and leases. I will definitely come back to Kenny Ross for our future vehicle purchases and leases. More

Doug was very laid back and easy to work with. He went out of his way to work the deal. I would recommend folks to directly work with him. Super friendly and down to earth. Didn't play the sales game with out of his way to work the deal. I would recommend folks to directly work with him. Super friendly and down to earth. Didn't play the sales game with us pretty straight forward and honest. He even took the time out to synch up my phone with the ford touch system. More

I gave Doug the above mentioned rating because he deserves it. Service was great and so was he. I would recommend him and your dealership. deserves it. Service was great and so was he. I would recommend him and your dealership. More

Vehicle showed no "codes" or a check engine light, but was supposed to be diagnosed and serviced to solve an issue with stalling at low speeds which usuallly occurred after being driven eight m light, but was supposed to be diagnosed and serviced to solve an issue with stalling at low speeds which usuallly occurred after being driven eight miles. Kenny Ross had the car for two days (Thurday and Friday) and were unable to solve the drivabilty issue. The invoice indicates the vehicle was not driven( same mileage in and out). After paying $660.41 on Friday, July 6, 2012 to have an ignition switch and reman starter put on the vehicle, it stalled just three miles from the dealership. The reman starter failed. According to the customer service operator at Kenny Ross, the service department was closed for the day. They left us stranded in the fast lane on Rt 30 during rush hour on a Friday evening. Saturday morning, July 7, 2012 we returned to the dealership. Edward Armstrong, Service Advisor, informed us that there would be no one available to work on the vehicle until the following Monday, July 9, 20012. He wanted us to pay for the cost of the tow back to Kenny Ross plus any addtional repairs. He further stated that he could not say when the vehicle would be ready and an estimate of those proposed repairs. The vehicle needed to be repaired before Monday, because we were to attend a family reunion in Ohio the same day, as soon as the vehicle was road worthy and for transportation to work on Monday. We had to have the vehicle towed twice and had to borrow money from neighbors to rent a vehicle to attend our family reunion in Ohio. The vehicle was finally repaired by a "real" mechanic that does not rely solely on codes to diagnose vehicle problems. The incompetence of the service department at Kenny Ross in the installation of the reman starter caused extensive damage to my vehicle. The reman starter failed, serpentine belt came off and the flywheel was damaged. We had the starter replaced by a "real" mechanic and returned the failed starter to Service Manager, Brian Bates. Kenny Ross errors cost us additional expense because the belt and flywheel also had to be replaced. According to the "real" mechanic driveability/stalling has nothing to do with starting. Once the vehicle is started, driveability/stalling ibecomes a totally separate issue. The driveability issue was never addressed at Kenny Ross. Their solution was to install parts via trial and error on the vehicle until we ran out of money. We requested a written copy of their return/refund policy. They have no written refund policy and will not refund our money. I presented my copy of their invoice for their services and the failed reman starter. Originally, Bates said we would receive a refund, but that was just to get us out of the area were the conversation was being overhead by other customers. Armstrong called us twenty minutes after we left Kenny Ross and stated that they needed a written statement as to why we could not wait until Monday to have the vehicle repaired and a receipt from the new mechanic for the installation of the new starter. I drove the vehicle to the dealership to return the reman starter, so how do they suppose that it started unless someone else replaced the defective starter. Service Manager, Bates insisted that a receipt for the newly installed starter by the "real" mechanic is required by Ford, because part of the refund is for the failed part. Bates gave us a customer service telephone number to contact Ford regarding required documentation. According to the Ford customer service representative a receipt for the new starter is not required. We have called Kenny Ross numurous times and received only two calls us back. As a result we have gone back to Kenny Ross Ford four additional times to resolve the issue face to face, only to be called after we left the dealership to inform us that the conditions for obtaining a refund had once again changed. More

Every thing went good very well satisfied with salesman and also happy with the new ford focus, in fact we took it to Arizona, put over 5000 miles on it, no problems at all. John and also happy with the new ford focus, in fact we took it to Arizona, put over 5000 miles on it, no problems at all. John More

John has always helped me with whatever automotive related situation I was in. Looking, helping a friend look, buying or whatever. He knows I'll be back and I'll tell my family and friends. You can se related situation I was in. Looking, helping a friend look, buying or whatever. He knows I'll be back and I'll tell my family and friends. You can send your loved ones to him and know that there is no pressure and that they will ENJOY their experience. He is friendly, funny, and helpful. John is the most approachable sales associate I have ever dealt with in any regard, and Kenny Ross offers so many different product lines, you are covered. More

Excellent experience! I was treated in an excellent manner. Thank you. A very friendly and helpful staff. I would recommend this dealership to friends and family. manner. Thank you. A very friendly and helpful staff. I would recommend this dealership to friends and family. More

I had a 2007 Ford Escape and was interested in upgrading to the 2013 Escape. I stopped by Kenny Ross in April and met with Bob Wally, who introduced me to John "Cash" McCafferty. Over the next few months, to the 2013 Escape. I stopped by Kenny Ross in April and met with Bob Wally, who introduced me to John "Cash" McCafferty. Over the next few months, John kept in touch with me and he assured me he would call me as soon as one became available. True to his word, he called me immediately when they received one on July 3. I was on vacation but drove back to see the car. This was the first 2013 Escape Johnny Cash had seen but he knew a little bit about the car. By the time I decided to purchase the vehicle (the next day), he read the entire manual and was able to give me a complete and thorough overview. He was enthusiastic and knowedgable. I left the dealership feeling satisfied and very excited about my new purchase. Bob Wally (General Manager), Johnny Cash and Jim Vacha (Business Manager) made the entire experience a pleasure. Previous new car purchases at other dealerships left me feeling like I was taken advantage of and pressured. I left Kenny Ross Ford feeling excited and satisfied that I got the best deal and the best customer service possible. I would absolutely recommend Kenny Ross Ford and John "Cash" McCafferty to anyone interested in purchasing or leasing a vehicle. More

thank you for giving us the opportuinity to purschase a new car. we just got out of bankrucputcy, and didnt think we could get a new car for years, but ben scott worked hard to get us a good interest rates new car. we just got out of bankrucputcy, and didnt think we could get a new car for years, but ben scott worked hard to get us a good interest rates. through the banks ,and made it happen. thank you very much tim@deb kislak. More