Kenny Ross Subaru - Service Center

Wonderful experience! Everyone was helpful & took care of all our needs and questions! Took time to explain any technical issues we had which greatly eased any worries we Everyone was helpful & took care of all our needs and questions! Took time to explain any technical issues we had which greatly eased any worries we may have had. Thank you. More

Great customer service. Very easy to deal with people. Would highly recommend. Very knowledgeable people Very easy to deal with people. Would highly recommend. Very knowledgeable people More

Everyone in the Service Department was friendly and helpful. The service o my car was done in a timely manor. helpful. The service o my car was done in a timely manor. More

Crooks and liars. I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was told the tech who did the initial repair was fired for breaking my car). It took weeks of waiting with no one telling me what was wrong. They tried to get Subaru American to pay for their mistake and when that didn’t happen the quoted me near 10 grand to fix what they clearly broke. The service manager promised to do a bunch of things for me to make the cost better but then neglected to tell anybody else and when I went to get my car, only certain things were fixed and they presented me a bill with for $8400. Service manager act like he had never spoke to me. They backed me into a corner and it still ended up costing me $4200. I wrote a letter to the general manager explaining everything and she couldn’t even be bothered to answer. These people are liars, crooks, and don’t care about their customers. I’ve also filed a complaint with Subaru America. I would advise anyone to not buy a car from these people and certainly not get it serviced there. Kenny Ross has lost a customer for life and frankly, so has Subaru. More

They over filled my oil. The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for over 30 minutes before they came and got me. More

Do not listen do not follow up. Not good service practice. No recommendations from me ever. Not good service practice. No recommendations from me ever. More

Everyone was super nice and efficient. And the service was quick.i will be back again if I'm in town. And the service was quick.i will be back again if I'm in town. More

Service was fast and accurate at a fair price. Appointment time was met. Friendly people. Appointment time was met. Friendly people. More

The service team is good but I have seen increasing prices for simple services such as oil changes. There is now a $6.99 fee for gloves, glasses, etc. that is deceptive and unacceptable prices for simple services such as oil changes. There is now a $6.99 fee for gloves, glasses, etc. that is deceptive and unacceptable More

The quick lane service was able to get me in and out wuickly - ebbed less time than quoted. Bonus was the free car wash I got with my service. Great job wuickly - ebbed less time than quoted. Bonus was the free car wash I got with my service. Great job More