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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,938 Reviews

1,938 Reviews of Kenny Ross Subaru - Service Center

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March 24, 2023

From the first time I walked into the dealership I have had nothing but positive experiences with the entire staff. They made me feel at ease with every step of purchasing my Subaru More

by HEATHERKALP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 24, 2023

Service was great. Vehicle was fixed. The staff was very knoedgeable and respective. However because of call offs vehicle was not looked at until aftern3 pm. I had More

by KIMCECCHETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Kenny Ross Subaru responded

We appreciate your feedback and are eager to better your return experience.

March 24, 2023

Mike was great. Kept me in the loop regarding the repairs and contacted me as soon as it was ready. One complaint - Buy some Pepsi and get rid of the Coke. :) More

by BHAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Kenny Ross Subaru responded

Great to see you back with us again!

March 23, 2023

Took care of my recall and had a nice waiting area to sit in while repairs were being made. More

by S.HALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 23, 2023

Everything was great! My car was ready when promised! Staff was excellent and very professional More

by CHAPLAIN.LAVERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 23, 2023

No problems at all in and out thank you Steve for your help and dedication to my needs More

by Cderito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 23, 2023

Steve Runion always does an outstanding job. Saw an example while standing there helping an elderly person resolve an issue that was causing him issues. Great customer service. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Harrison
Mar 24, 2023 -

Kenny Ross Subaru responded

Great to see you back again!

March 23, 2023

An absolute wonderful experience from start to finish. Very clear communications and honest through and through. Sean did a great job with us, and Newton was so thorough teaching us the ins and outs of More

by SMITH.STEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Newton Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Krydick
Mar 23, 2023 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 23, 2023

The Service staff was very friendly and performed the work in a timely manner. Would have car serviced here again. More

by JUSTIN2853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 21, 2023

Very nice Saturday, but I was guaranteed a call Monday to reschedule since they were unable to complete the service (extra keys) I had to pay for in advance. Still waiting.... More

by DAN@TURNERDAIRY.NET
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Kenny Ross Subaru responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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