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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,938 Reviews
Call Service Center (877) 968-7370

1,938 Reviews of Kenny Ross Subaru - Service Center

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March 11, 2023

Expensive didnt do 25point checks dont trust mechanics to check what i ask for will not return More

by C.TRIPONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hastings
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Kenny Ross Subaru responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 13, 2023 -

C.TRIPONEY responded

I understand that you have higher overhead than a small local garage but what you charged me for brake rotors and pads for one axle should have done the entire vehicle I know because I’ve done my own work for years. My fluids weren’t even topped off, so how do I know they checked my differentials and CVT levels like I asked

Mar 13, 2023 -

C.TRIPONEY responded

c.triponey@comcast.net

March 10, 2023

Service appointment was easy to get. At the dealership, the service was prompt and the service person friendly and informative. More

by JP_KBKUTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 10, 2023

My visit was good as usual. The problem was identified, explained, and resolved quickly. Great service! More

by THE3ELKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Kenny Ross Subaru responded

Great to see you back again!

March 10, 2023

Helpful and knowledgeable employees made you feel welcome and showed interest in the vehicle and the work to be done More

by WOCH48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 09, 2023

Great service nice people would recommend very knowledgeable nice waiting room good coffee customer service explained everything More

by ANGIESREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 09, 2023

Guys at the service desk are great. Friendly and eager to accommodate. Mr. Boughter was very instrumental a while back in assisting with an issue which may have been devastating. Good g More

by tomgrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 08, 2023

They broke a stud on my rotor and charged me $110 to replace it. Rotated my tires and didn’t bother filling them to recommended pressure. More

by MMBETTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hastings
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Kenny Ross Subaru responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 08, 2023

They don't seem to value loyal customers as much as other dealerships I've patronized. More

by SIMPLYFAMILY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Mar 08, 2023 -

Kenny Ross Subaru responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 08, 2023

I love the quick and easy express service with snacks while I’m waiting A plus More

by EVIEBATCHILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Mar 08, 2023 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 08, 2023

They were very thorough with my car inspection and addressed all issues effectively and in a timely manner More

by TIRSHATOKARSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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