Kenny Ross Subaru - Service Center

The service department discovered that my 2019 Forester needed a new transmission, and my car was just 4 months past the warranty period. Bryan was able to contact Subaru corporate and get me approved to needed a new transmission, and my car was just 4 months past the warranty period. Bryan was able to contact Subaru corporate and get me approved to be covered under the power train warranty. Bryan was sympathetic about me having such a large expense when my car was just out of warranty barely. I only had 43,000 miles on it and the warranty was good for 50,000 miles, but I was 4 months past the 5 year warranty. I am a retiree on a fixed income, and Bryan saved me thousands of dollars. I have never been treated better by a car dealership. Bryan also provided me with a loaner car during the 6 days that my car was tied up. He is simply the best. More

Timely service with a friendly staff. The waiting area was comfortable with free WiFi, drinks, and 2 boxes of donuts. The waiting area was comfortable with free WiFi, drinks, and 2 boxes of donuts. More

Steve is knowledgeable, courteous and pleasant tot deal with. I ask for him by name when making an appointment for service. with. I ask for him by name when making an appointment for service. More

Service at Kenny Ross was quick and efficient. And it was a nice perk to have coffee and a donut while we waited! Thank you! And it was a nice perk to have coffee and a donut while we waited! Thank you! More

Excellent and professional service on my vehicle. They are proactive and try to make the experience as pleasant as they can They are proactive and try to make the experience as pleasant as they can More

Courteous people. Job done quickly. Comfortable waiting room with good snacks. Coupons help make the price affordable. Job done quickly. Comfortable waiting room with good snacks. Coupons help make the price affordable. More

Service staff is very knowledgeable and helpful. No pressure and was willing to help me No pressure and was willing to help me More

I had a problem with a seatbelt on a brand new car that did not retract. There was damage to the seatbelt, the buckle, and a dent in the door. This happened when I dropped a friend off and heard a loud no did not retract. There was damage to the seatbelt, the buckle, and a dent in the door. This happened when I dropped a friend off and heard a loud noise after I drop them off. The service desk technician and another employee implied that my guest had use the seatbelt incorrectly. This is a brand new car and I really didn’t like that. I had to insist that they replaced the buckle. When I got home, I found that there was a ding in the door. This was obviously caused by the seatbelt as it bunked around outside my car. That was the last time it had been driven before going in for my inspection. I did talk to the person who is the service supervisor. He was apologetic, but the fact I have to go all the way back there to have it fixed, and the fact that it was implied my guest had used. The seatbelt incorrectly was very upsetting. More

In and out fast courteous staff and even washed the car before it was returned to mr before it was returned to mr More