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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,941 Reviews

1,941 Reviews of Kenny Ross Subaru - Service Center

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July 26, 2023

the dealer has a nice atmosphere, professional and efficient employees. this is my first experience with Subaru and very pleased with the dealer and vehicle so far! More

by SHEILASKOWRONSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 25, 2023

Advisor explained everything before and after the appointment. Car was taken in right away and work was completed quickly. Waiting room was clean. More

by STEVEJM5615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure who was at the service counter wham I arrived.
Jul 25, 2023 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 25, 2023

Service was terrible. After 3 hours my car was worse than when I took it. Map still didn't work, plus check engine light was on. I was told it was good as new. Then assist More

by TEDANDJEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Howard Boughter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Runion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Krydick
Jul 25, 2023 -

Kenny Ross Subaru responded

"TEDANDJEN3" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 25, 2023

The BEST service-always! Everyone is friendly and helpful. I take all of my vehicles here More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Krydick
Jul 26, 2023 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 22, 2023

Since I only have one car, I really appreciated that I could be dropped off at home and picked up when my car was ready. The staff does go out of their way to make sure you understand what is being done t More

by DSCHERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 21, 2023

The buying process was fairly quick and easy. Everyone that I dealt with treated me great. More

by DAWG0047
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 21, 2023

Honest and quick service. We have never had any reason to doubt any suggestions they have offered to us. There was never any problem if we decided to delay an optional service More

by CERTOJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 20, 2023

Great waiting room friendly and knowledgeable staff. Work performed correctly and timely. Only place I go for service. More

by Wmfry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Newton Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Krydick, Vinnie Jendeski
Jul 20, 2023 -

Kenny Ross Subaru responded

Great to see you back with us again!

July 20, 2023

Had to have a manufacturer's defect repaired. Staff were courteous, accommodating and the wait was reasonable. Highly recommend. More

by CJ_OBLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Krydick
July 20, 2023

The only problem was that I had to wait for over an hour before they took my car back, but everyone was very nice and helpful. More

by DONNAMCLAUGHLIN_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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