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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
2,138 Reviews

2,138 Reviews of Kenny Ross Subaru - Service Center

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October 14, 2023

I have been a good customer for years. I believe they are now too expensive and too aggressive in recommending unnecessary services. More

by DES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Boughter, Mike Dalton
Oct 16, 2023 -

Kenny Ross Subaru responded

"DES0" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 12, 2023

Great dealership. Staff friendly, knowledgeable and helpful. Kept up to date with progress of wehicle. Car finished in great time. More

by MBOUGHTER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Boughter
Oct 12, 2023 -

Kenny Ross Subaru responded

Great to have you back with us again!

October 12, 2023

Love this place, service is great, delicious coffee , very clean , feels that dealership really takes care for you and your car! More

by ABONEVA2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 10, 2023

Friendly, knowledgeable staff. Comfortable waiting area. Plenty of snacks and beverage choices. Easy to get a convenient appointment . More

by TRADUS367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
Oct 11, 2023 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 07, 2023

Friendly and knowledgeable sales and finance staff. They had just the automobile we were looking for in stock. More

by HOUSEOFHOWARDS
Recommend Dealer
Yes
Employees Worked With
Newton Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Hall, Victoria Wakeley, David Debruyn
Oct 09, 2023 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 06, 2023

We were told a part would be ordered and arrive in a few days. That was over 2 weeks ago. We are still waiting for the phone call. More

by MJINX1969
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Kenny Ross Subaru responded

"MJINX1969" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 06, 2023

I’m always impressed with the staff and the service. I always tell people how happy I’ve always been at this dealership. More

by KKOPICKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Krydick
Oct 06, 2023 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 06, 2023

Prompt, courteous, knowledgeable, capable -- that would be my general description of the service and service manager -- Bryan Hastings. He arranged for me to have a courtesy car while my Forester was out More

by GREGORYDISKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Kenny Ross Subaru responded

Great to have you back with us again!

October 05, 2023

As two of my service requests were unusual, Steven took the time understand my issues in order to communicate them to the service technicians. As my requests took some time to investigate and repair, he v More

by JIM9STU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Kenny Ross Subaru responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 05, 2023

drove in, they were quick on a full track and tire check, very pleased with the service I got. Thank you Jim More

by JIMVHOBBIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : josh
Oct 05, 2023 -

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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