I have been servicing my Subaru at this dealership for a few years and they always make it convenient to service my car here. I went for a 75k service, which was going to take about 90-120 minutes. I was going to wait around and I mentioned that I needed to pick up my daughters from school and that it could not go past the 2 hour mark. She immediately said they can get me a loaner so that I don't have to be worried or rushed. I took the loaner and got a call when, my car was done. Much easier than waiting around.