Kent County Motors

If you must go to Kent County Motors for your vehicle purchase, you need to be warned to steer clear of a Sales Rep RODNEY NICKLES. He is without a doubt a the worst salesperson I have ever encountered; purchase, you need to be warned to steer clear of a Sales Rep RODNEY NICKLES. He is without a doubt a the worst salesperson I have ever encountered; he likes to tell his customers that they are “Ignorant.” When you call someone Ignorant, it’s not considered a compliment. In fact, those that use it are considered self-centered, pompous persons that feel superior to you. No wonder it’s often viewed as very offensive. Once the word Ignorant was used, there was no way to salvage any buyer/seller relationship. From that point, it went very badly, where I was reassigned to two other reps, Matt Hall, and Chris Blades. Both seem to be very nice and respectful. If I was to rate them individually, they would receive my recommendation; however, they are in the same department as Rodney and the LIKER scale doesn’t allow negative rating numbers. To make matters worse, when dropping off my truck for service and working with Matt, I entered the showroom to see two persons at their desk at which time I said Good Morning. I received an instant reply from the one of the two; however, Rodney was the second person and as I passed, I heard him say Good Morning, which I took as a response to me saying Good Morning to both of them. As I continued to look for Matt, Rodney makes a rude statement about me to the other sales rep for which I took as instigating a confrontation. If it wasn’t for Matt breaking it up, I have no doubt that this professional salesman and I would have ended up in police handcuffs. This is the most expensive purchase I have ever made apart from buying a home and Rodney single handily ruined my buying experience and for what? I am the one that initiated the purchase process online using the GMC.com website, where I built my own vehicle. Unlike using a site like Carvana, GMC forces buyers to use a dealership and I picked Kent County Motors based on their location…what a mistake!! My final comment is to the supervisors and managers working at this dealership; how is a person like Rodney, who obvious lacks customer service skills allowed to remain in a position where he deals with customers. This is a huge failure on the part of key managers at this dealership. More

I hve purchased 2 vehicles from this dealership where I thought I could trust, but they proved me wrong. Here's my review. My car broke down on me, where it wouldn't start at all. I called the dealership thought I could trust, but they proved me wrong. Here's my review. My car broke down on me, where it wouldn't start at all. I called the dealership and they sent a tow truck to pick up the car at my expense. They had the car for at least 3 days before anyone would be able to evaluate what was going on. On the 4th morning I called and they said that the mechanic was looking at it now and they would give me a call, later that day I get a call and was told something about the fuses and the car needed a battery and he mentioned other things that sounded foreign to me. I am a senior and not mechanically inclined, so I guess that's 2 strikes against me just walking into a dealership. Anyway they also informed me that my car was fixed and ready to go at a tune of $737.70. Well that was a big expense that I didn't plan on. I wasn't told ahead of time what the cost would be, but I guess that's how these shops do business. I scraped up what I had and borrowed the rest to get my car out. I drove home thinking that I finally got my car back. The next day I went to the doctor's office and when I came out THE CAR WOULDN'T START! I called the dealership and they sent the tow truck again to tow my car, and basicly told me, we don't care how you get home that's not our responsiblity, even tho you told me that my car was fixed!!! They had it for that day and I got a call telling me that the car needed a fuse block, which would cost me another $6?? dollars. Another expense. So because I didn't have the money to pay for the repairs my car had to sit on their lot for another 4-5 days. I was very frustrated, they my car would not start. I finally got a tow for my car, when the tow truck got there he jumped it and what do you know, IT STARTED. I took it someplace else and they did a few test and found out that the battery that I had wasn't good, so I purchased another battery and it has bewell over a week since I had my car towed from the dealership that told me that my car wouldn't start, and it has been starting every since. Now the dealership refuses to give my money back for the NEW battery that they said they put in my car. Also my question to them was "what did you fix that costed $737.70"? I haven't gotten an answer that made sense to me yet! So maybe, no one really care about my situation, but I feel that this dealership needs better training in customer service. More

Responded fairly quickly, onlie view visually dispayed potent information. Would like a cash out button for us cash only purchasers, no mloan negotiations. potent information. Would like a cash out button for us cash only purchasers, no mloan negotiations. More

Kent County Motors' Service Dept quickly resolved an intermittent transmission problem. I highly recommend them. intermittent transmission problem. I highly recommend them. More

This was a very pleasant experience for me. The sale went smoothly and very satisfactorily. The sale went smoothly and very satisfactorily. More

Rodney made buying my Encore GX a breeze. Really knew how to get the process moving. Thank you Really knew how to get the process moving. Thank you More

I am beyond happy with the new paint on my car. Andy did an amazing job! Not only that but even cleaned the inside of my car!! My car looks amazing!! It was done in the time frame I was told. I ca Andy did an amazing job! Not only that but even cleaned the inside of my car!! My car looks amazing!! It was done in the time frame I was told. I can't say enough good about the Body Shop. Thank you soo much Andy! More

Edward and Sandra Houseman bought a GMC 3500 from Shawn Wallace, and not only did he keep in contact with us, but it also only took 1 in a half hour to buy the truck! Shawn is wonderful and is still and Wallace, and not only did he keep in contact with us, but it also only took 1 in a half hour to buy the truck! Shawn is wonderful and is still and friendly and personable! I have told my friends about him and where to buy their next new or used vehicles. Thank You so much Shawn for everything you did for us! More

Matt,Jeff and Chris were great . It was very easy . Great Dealership . Very clean Dealership. Thanks It was very easy . Great Dealership . Very clean Dealership. Thanks More