Kerry Toyota

They did great reviewing what they fixed and how to manage the car to avoid future issues- Kevin was so flexible and professional. manage the car to avoid future issues- Kevin was so flexible and professional. More

Greg was pleasant, friendly and helpful. He answered all of the questions I had, and made the visit simple. He answered all of the questions I had, and made the visit simple. More

Ryan did a great job with explaining the ordering process and explaining all the new features in the car. and explaining all the new features in the car. More

Greg was friendly and personable. He made everything clear and easy to understand. Would recommend him to anyone. He made everything clear and easy to understand. Would recommend him to anyone. More

Ordered a car limited available. When received ,not the one I was told I ordered. Leased vehicle was due to return .Was told have to wait another month to receive desired vehicle and When received ,not the one I was told I ordered. Leased vehicle was due to return .Was told have to wait another month to receive desired vehicle and would cost more. More

Location failed to confirm the repair was completed, as I had the same issue closing my trunk 2 hours after leaving the site. I was charged 130 dollars assuming my car was repaired. I returned the car first had the same issue closing my trunk 2 hours after leaving the site. I was charged 130 dollars assuming my car was repaired. I returned the car first thing the following Monday and was told I needed a new lock which would be 350 dollars. The rep failed to acknowledge I was already charged labor and repair cost from the first visit. I’m just confused on why I was given a patch job in the first place, charged as if it was fixed but then told I had to pay more to actually get the problem fixed.. very frustrating experience and the staff was not empathetic at all More

Great everyone is nice and helpful Need to bring back Carl Everyone is very nice Carl Everyone is very nice More

It was good I asked for the lane assist to be turned off but it wasn't but it wasn't More

Like the car I got, salesman asked too many personal questions and didn't listen well to anything we said and kept asking the same things over and over. He was nice but was starting to get on mine and m questions and didn't listen well to anything we said and kept asking the same things over and over. He was nice but was starting to get on mine and my daughter's nerves a tiny bit. He did drive the vehicle down from covi gton and followed us all the way to Harrison Ohio to get our payment. That was very nice of him, but I just wanted to yell PAY ATTENTION!!! Overall though, it was a pretty good experience. More

While everyone was very kind, I do feel like Brandon at the service desk was very rude to me. This was the first time I was ever treated rudely in over 20 years with Toyota. the service desk was very rude to me. This was the first time I was ever treated rudely in over 20 years with Toyota. More