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Key Acura of Reno
Reno, NV
151 Reviews
At Key Acura of Reno, your satisfaction is our top priority.
We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens.
Visit us today and see how easy car buying can be—experience the Key difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 151 reviews
April 09, 2026
This is my 4th Leased MDX and I've always had superior customer service in both sales and service. This service call was for a transmission issue I experienced in Los Angeles. The Tustin dealer were nice customer service in both sales and service. This service call was for a transmission issue I experienced in Los Angeles. The Tustin dealer were nice but didn't appreciate my situation. I took a chance to make it back to Key Acura. I made my appointment with James who totally understood my issue making my appointment first thing Monday morning. The problem was diagnosed I was given a loaner car and car fixed within 48 hours. Everything was Great. More
by Shanetalbot1774
Verified Customer
April 08, 2026
5 Service Advisor Ethan and his associate were very helpful and knowledgeable. The technician service on my car was completed professionally. I received a complete detailed invoice as well as an explan helpful and knowledgeable. The technician service on my car was completed professionally. I received a complete detailed invoice as well as an explanation of the services completed. Great service and experience. Thank you! More
by lynn.hayden
April 08, 2026
James Duggan is great and very thorough explaining things. Great experience for the first time it with Acura service things. Great experience for the first time it with Acura service More
by hondalover
April 08, 2026
Very timely and professional. The shuttle driver was very nice, courteous and timely. Thank you The shuttle driver was very nice, courteous and timely. Thank you More
by Cpjunior8
April 04, 2026
Ethan was great. He answered my questions thoroughly and provided information without being pushy. I was surprised to receive a complimentary oil change and checkup f He answered my questions thoroughly and provided information without being pushy. I was surprised to receive a complimentary oil change and checkup for my RDX. At first I was skeptical that it was just to sell me on additional services but Ethan was great. He simply let me know it was about time to look into tires and provided his recommendations but was never pushy. More
by TERINE.HIGA
April 04, 2026
Quick, reliable, trusting service! And they are always able to accommodate me last minute since I travel from a distance. And they are always able to accommodate me last minute since I travel from a distance. More
by gparrish111
April 03, 2026
Courteous greeting Comfortable waiting area with internet Flawless execution to resolve the issue, and I was on my way in under an hour. Flawless execution to resolve the issue, and I was on my way in under an hour. More
by trgurgui
March 30, 2026
Great customer experience. Treated very well. Car was ready when promised. Every one was friendly and helpful. Treated very well. Car was ready when promised. Every one was friendly and helpful. More
by Wjwagner67
March 29, 2026
Honestly compare to the first one, amazing Tyler was onto helping me to get what I want not pressuring me to buy something I don't like or wanted had so much patience and worked with me. helping me to get what I want not pressuring me to buy something I don't like or wanted had so much patience and worked with me. More
by IANAHISILVA1992
March 28, 2026
Same day service accommodated on short notice. The drop off and pick up process were smooth and quick. Good communication from start to finish. The drop off and pick up process were smooth and quick. Good communication from start to finish. More
by info@julieknecht.com
