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Key Acura of Reno
Reno, NV
222 Reviews
At Key Acura of Reno, your satisfaction is our top priority.
We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens.
Visit us today and see how easy car buying can be—experience the Key difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 222 reviews
June 11, 2026
Tyler was great. Good communication, friendly, explained the process well. Management and financing was an absolutely joke. They refused to honor the pricing on their Good communication, friendly, explained the process well. Management and financing was an absolutely joke. They refused to honor the pricing on their website and in addition told me that corporate required me to buy an additional $1999 in coverages that I 100% didn’t want. They would not budge even though this was false advertising and not mentioned in their website pricing. After purchase, I looked at the extra coverage pages. It states on the bottom that it’s NOT required to purchase these. My trade-in was also given at least $500 less than Kelly blue book estimate for a trade-in and that was AFTER I got them to increase their offer price. I would never ever, ever do business with these crooks again. Instead of leaving happy with a new car, I’m angry and spent so much more than I planned based on their website pricing, all while hearing “this is the cheapest price around” which is NOT true. More
by Unhappy Customer
Verified Customer
June 07, 2026
Always feel welcomed and respected. Facilities are clean comfortable. Staff handles responsibilities efficiently and timely Facilities are clean comfortable. Staff handles responsibilities efficiently and timely More
by wampler66
June 06, 2026
Reliable, responsible, prompt, and meets expectation. Good source of information about our cars and their future. Good source of information about our cars and their future. More
by WHKIRBYNV
Employees Worked With
June 06, 2026
Everyone was very courteous and took good care of my car and let me know what you expect for repairs in the future and let me know what you expect for repairs in the future More
by s_poiser
June 06, 2026
Your service department and Ethan were wonderful. Worked with me the entire way. Thank you Worked with me the entire way. Thank you More
by Dkam5354
June 05, 2026
They got my car in quickly and plugged my tire. I was back on the road with minimal downtime. Thank you! I was back on the road with minimal downtime. Thank you! More
by Laura
Employees Worked With
June 04, 2026
Always accommodating. Prompt and thorough. Waiting area m is excellent and the staff are super friendly! Prompt and thorough. Waiting area m is excellent and the staff are super friendly! More
by s_commuri
June 02, 2026
The service at Keys Acura of Reno was great! I didn't get jerked around and was out of there 8n a releasonalble time. That Asa fellow is the best! I didn't get jerked around and was out of there 8n a releasonalble time. That Asa fellow is the best! More
by ADRIANNORIEGA67
Employees Worked With
