Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Key Acura of Reno
Reno, NV
172 Reviews
At Key Acura of Reno, your satisfaction is our top priority.
We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens.
Visit us today and see how easy car buying can be—experience the Key difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 172 reviews
April 30, 2026
Positive, focused, reliable, good sense of humor, flexible, fluid communication and patient. These are a few characteristics I use in describing Ethan and the three years working with him. He always flexible, fluid communication and patient. These are a few characteristics I use in describing Ethan and the three years working with him. He always provides a friendly and personalized greeting. Ethan has been a great resource to me in a variety of capacities i.e.- thorough explanation of an issue and resolution, scheduling services, ordering parts, and connecting me with outside contractors.. no matter the situation, Ethan will find the way and always in the kindest fashion. He is truly a good person and I am very grateful. More
by frank
Verified CustomerEmployees Worked With
April 30, 2026
Really happy with the new service team. They listen and care about what the customer cares about. They listen and care about what the customer cares about. More
by luvrush
April 29, 2026
Very clean. Well organized. Had water and cookies!!!! Cody greeted me by name when I walked in the door. Well organized. Had water and cookies!!!! Cody greeted me by name when I walked in the door. More
by MJDCAD
April 28, 2026
It was great as always. All three service advisors were courteous and helpful. Jason did a great job at explaining what other services my car needed and was on the money wit All three service advisors were courteous and helpful. Jason did a great job at explaining what other services my car needed and was on the money with the time estimated for it to be worked on. More
by yosweet180
Employees Worked With
Jason
April 27, 2026
They were very helpful when I needed my car fixed. I appreciated them getting in. I appreciated them getting in. More
by M.G.ARTEAGA
Employees Worked With
April 27, 2026
I got a ride to work without waiting, and for my return ride, Ethan took the time to pick me up because he couldn't get another driver. ride, Ethan took the time to pick me up because he couldn't get another driver. More
by amynicolewebber
April 26, 2026
Would love to just deal with Kit anytime I have a car need, that would be great! need, that would be great! More
by jojobates.4371
April 26, 2026
Professional yet relatable. Nobody tried to sell me a new car while I was waiting either. Nobody tried to sell me a new car while I was waiting either. More
by dcrubins
Employees Worked With
April 26, 2026
Cody (and Ethan ) were so great. Cody kept us informed the entire way, gave us good estimates and was friendly and knowledgeable. Ethan stepped in when Cody was out and was super inf Cody kept us informed the entire way, gave us good estimates and was friendly and knowledgeable. Ethan stepped in when Cody was out and was super informative, kind and understanding as well. We loved working with both of them! More
by Amberbreuer83
April 25, 2026
Car wouldn't recognize any of my keys and they were able find the problem and get it running again. find the problem and get it running again. More
by Tkerivan
