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Key Acura of Reno
Reno, NV
120 Reviews
At Key Acura of Reno, your satisfaction is our top priority.
We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens.
Visit us today and see how easy car buying can be—experience the Key difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 120 reviews
February 07, 2026
Best experience ever Ethan was amazing took his time to explain everything to me Ethan was amazing took his time to explain everything to me. Excellent explain everything to me Ethan was amazing took his time to explain everything to me. Excellent More
by Tom Cheers
Verified Customer
February 06, 2026
This was far and away the worst car buying experience I've ever had. I bought a car for cash - and it took them over 4 hours. Then, the vehicle turned out to be such a lemon that when I brought it ba I've ever had. I bought a car for cash - and it took them over 4 hours. Then, the vehicle turned out to be such a lemon that when I brought it back to them, they subtracted $1,000 from the amount I was refunded. But wait... There's more. Two weeks later, the check they said would be mailed to me never arrived. When I went into the dealership, they told me they would look into it. They found the check was sitting in their business office. A week later, the I still haven't received the check - and Kit... Well, I've had more productive conversations with my cat than with this uncaring, unprofessional, incompetent excuse for a sales manager. More
by jtkostman
Employees Worked With
February 04, 2026
Since I purchased the car in February, they have been very accommodating and went out of their way to make everything right even on purchasing a used vehicle from sales to the service dept. very accommodating and went out of their way to make everything right even on purchasing a used vehicle from sales to the service dept. More
by TOMMYNJOEY
January 31, 2026
On 1/30/2026 purchased a 2026 Acura MDX Advance. Ashley McNiel did an excellent job handling the overall purchase and trade in and it was a pleasure working with her. She is very knowledgeable and i Ashley McNiel did an excellent job handling the overall purchase and trade in and it was a pleasure working with her. She is very knowledgeable and is a true asset for Key Acura of Reno. More
by swdnca
January 31, 2026
They are courteous, go the extra mile and explained and answered questions about my service and my car. answered questions about my service and my car. More
by Robinsonmichele7
January 30, 2026
They do what you ask them to do. They do it in a friendly manner. Their Manet makes you want to come back. They do it in a friendly manner. Their Manet makes you want to come back. More
by Harry
January 28, 2026
Quick and thorough service. Lounge area is great, 3 hours flew by. Didn’t try to sell unnecessary repairs. Easy and friendly service Lounge area is great, 3 hours flew by. Didn’t try to sell unnecessary repairs. Easy and friendly service More
by emichaelrose68
Employees Worked With
January 28, 2026
I'm always treated well and feel important Easy to get an appointment and when I pull up they know my names appointment and when I pull up they know my names More
by bwells997
January 28, 2026
They help me out of a bad spot on another car I had. They were friendly and treated me like family. They were friendly and treated me like family. More
by SBEVILLE0
January 22, 2026
Professional, clear about costs and potential problems. Friendly and honest. Waiting area is clean and set up for ability to be comfortable and work if need be. Friendly and honest. Waiting area is clean and set up for ability to be comfortable and work if need be. More
by Reid
