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Key Acura of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
172 Reviews
At Key Acura of Reno, your satisfaction is our top priority. We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens. Visit us today and see how easy car buying can be—experience the Key difference!
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11550 S Virginia St

Reno, NV

89511

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Showing 172 reviews

April 24, 2026

Ethan greeted me and treated me as an actual person, not a number. He gave me a realistic time of completion and finished well before that time. As a former advisor I was pleasantly surprised by Ethan's pro More

by IVAJOSH
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
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Apr 25, 2026 -

Key Acura of Reno responded

It’s great to hear Ethan treated you personally and delivered your service sooner than expected. Thank you for sharing your insight as a former advisor and recognizing his professionalism. We appreciate your trust in servicing your Acura MDX and look forward to helping again. Experience the Key Difference

April 24, 2026

Ethan was wonderful helped us out answered questions for us performed an oil change entire rotation car was clean when I got it back. Would recommend Acura Reno to anybody who's looking to per servicing on More

by Gpspointer
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
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Apr 24, 2026 -

Key Acura of Reno responded

Thank you for recommending us. We’re glad Ethan could answer your questions and that your Mitsubishi received a thorough oil change and tire rotation, returning clean and ready for the road. We appreciate your trust and look forward to helping with any future service or vehicle needs. Experience the Key Difference

April 23, 2026

Efficient and Convenient. Customer service is top notch! Clean facility, friendly staff and wonderful sales and service department. More

by EULORES
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
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Apr 23, 2026 -

Key Acura of Reno responded

It’s great to hear how smoothly your Acura TL service went. Our clean facility and welcoming team strive to provide both convenience and friendly support. We look forward to assisting you again on your next visit. Experience the Key Difference

April 23, 2026

It was a quick and efficient service of my vehicle and they took care of an issue that should have been handled previously that I was unaware of. Friendly staff, easy to deal with. More

by JCERAGIOLI
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
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Apr 23, 2026 -

Key Acura of Reno responded

Thank you for letting us know about your experience with our service team on your Acura RDX. We’re glad we could resolve that overlooked issue and keep things running smoothly. Ethan and the rest of our staff appreciate your feedback and look forward to helping you again. Experience the Key Difference

April 22, 2026

Tom, Sean and Tyler went exceeded my expectations The team at Acura exceeded my expectations especially Tom, Sean and Tyler. They all went above and beyond. More

by LAURALYTLE1
Recommend Dealer
Yes
Employees Worked With
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Miller
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Apr 24, 2026 -

Key Acura of Reno responded

Laura, we are so glad that Tom, Sean, and Tyler had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Experience the Key Difference

April 20, 2026

Added hidden fees and refused to refund the charges Terrible customer service The finance manager was rude and unhelpful More

by KIMBERLINA_CLEMAN
Recommend Dealer
No
Employees Worked With
Jason Tate
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Apr 24, 2026 -

Key Acura of Reno responded

Kimberlina, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Apr 24, 2026 -

Key Acura of Reno responded

Kimberlina, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 18, 2026

It was great. They gave me a loaner and when we came back I was kept updated. More

by honitas
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
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Apr 18, 2026 -

Key Acura of Reno responded

We’re delighted you had a smooth Acura RDX service. Ethan was happy to arrange a loaner and keep you informed throughout your visit. Thank you for the five-star rating. Experience the Key Difference

April 17, 2026

Quick efficient, did have issues with notifications. Would recommend SMS text messaging notifications. No more to say More

by lewnet
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
Apr 17, 2026 -

Key Acura of Reno responded

Thanks for the five-star rating and for sharing your experience with your Acura RDX. We’re glad the service was quick and efficient. We’ve noted your suggestion for SMS notifications and will review it to improve our communication. Experience the Key Difference

April 17, 2026

My first experience here. Everyone was super professional and easy to work with. The repairs on my car were noticeable and priced right. They even offered round trip transport More

by rdafrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert!
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Apr 17, 2026 -

Key Acura of Reno responded

Thank you for sharing your first visit experience. We’re glad the service team provided professional, efficient repairs on your Acura MDX Sport Hybrid and that the round-trip transportation was convenient. We look forward to assisting you again. Experience the Key Difference

April 15, 2026

I hate that my car needed repair, but Ethan was great to help and went the extra mile to ensure my repairs were mostly covered by my warranty! More

by JULIEROWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitt Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2026 -

Key Acura of Reno responded

Thank you for sharing your experience and the five-star rating. We’re pleased Ethan could go the extra mile to handle your Acura MDX warranty coverage. Please let us know whenever you need further assistance. Experience the Key Difference

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