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Key Acura of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
222 Reviews
At Key Acura of Reno, your satisfaction is our top priority. We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens. Visit us today and see how easy car buying can be—experience the Key difference!
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11550 S Virginia St

Reno, NV

89511

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Showing 222 reviews

June 01, 2026

Cody was disorganized and quoted me someone else's bill. I used to have a great experience at the dealership but it's going downhill. More

by PHYLLISB26
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
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Jun 03, 2026 -

Key Acura of Reno responded

Phyllis, we're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this. Experience the Key Difference

May 30, 2026

The staff is always helpful, courteous, and professional when I bring my car in for service. The waiting area is clean and neat, and very cozy. They even have a beautiful gas fireplace! The services my car More

by nancysalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2026 -

Key Acura of Reno responded

We’re delighted our team provided courteous service and that you enjoyed the cozy waiting area with the fireplace. Thank you for trusting us with your Acura MDX maintenance and for noting our prompt turnaround. We look forward to caring for your vehicle again. Experience the Key Difference

May 30, 2026

Timely and courteous. I arrived a few minutes early and Cody told me it would be about an hour or so. I said that's perfect. And they were done in less than an hour thank More

by MARTINGANDERSON101
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
Report | Print
May 30, 2026 -

Key Acura of Reno responded

We’re glad to hear Cody provided timely updates and courteous service for your Acura MDX. It’s rewarding to know your appointment wrapped up in less time than expected. Thank you for sharing your experience and trusting us with your MDX. Experience the Key Difference

May 29, 2026

It's clean and comfortable. The representatives I have met have all been very professional. They get the car's service done in a timely manner. More

by nancysalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Key Acura of Reno responded

We appreciate you highlighting our clean, comfortable environment and the professional care you experienced. Cody and our team are pleased we could complete your Acura MDX service efficiently. We look forward to serving you again. Experience the Key Difference

May 28, 2026

Great experience both Denise and Kitt also Sean were really great to work with friendly and knowledgeable More

by hjrnate1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kitt Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smartt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Key Acura of Reno responded

It’s fantastic to hear that Kitt and Sean provided friendly, knowledgeable support during your Acura MDX purchase. Congratulations on your new MDX and we hope it brings you many enjoyable drives. We appreciate your feedback and look forward to welcoming you back. Experience the Key Difference

May 28, 2026

We brought our Acura MDX 2025 in for an oil change and tire rotation. Jayson was very friendly and got our car right in. The waiting area is amazing. It has multiple TVs along with snacks like popcorn, c More

by miller26bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
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May 28, 2026 -

Key Acura of Reno responded

Thank you for bringing your 2025 Acura MDX in for service. We’re glad our team welcomed you promptly for the oil change and tire rotation and kept you updated throughout the visit. It’s great to know the waiting area snacks and TVs added to your comfort. Experience the Key Difference

May 27, 2026

He was very polite and very nice Very friendly Good customer service Polite Excellent service More

by ESTHERRIVAS22
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
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May 28, 2026 -

Key Acura of Reno responded

It’s great to hear Ethan provided friendly and attentive service for your Acura MDX. We appreciate you sharing your experience. We look forward to assisting you again. Experience the Key Difference

May 27, 2026

Key Acura always takes good care of me and my vehicle! Great customer service is a plus. More

by princesslorieann
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
Report | Print
May 28, 2026 -

Key Acura of Reno responded

It’s great to hear that Cody and our team provided the attentive service your Acura RDX deserved. We’re happy our approach made a positive impression and reaffirmed your confidence in us. Thanks for sharing your five-star experience with us. Experience the Key Difference

May 27, 2026

I like that your service advisors follow the recommendations of what the cars service codes say. More

by Swiftone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2026 -

Key Acura of Reno responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Key Acura of Reno are glad to have you as a customer. Experience the Key Difference

May 27, 2026

Great job and timely! The car was fixed and cleaned in a timely fashion. Excellent work! More

by VANNAN
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
May 27, 2026 -

Key Acura of Reno responded

Thank you for letting us know your Acura MDX was repaired and cleaned on schedule. Ethan and our service team appreciate the chance to deliver prompt work and attention to detail to get you back on the road. Experience the Key Difference

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