Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Key Acura of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
242 Reviews
At Key Acura of Reno, your satisfaction is our top priority. We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens. Visit us today and see how easy car buying can be—experience the Key difference!
Contact Dealership

11550 S Virginia St

Reno, NV

89511

Directions

By Type

Showing 242 reviews

June 24, 2026

The service department employees are always very accommodating and helpful. They explain the work that is needed clearly and make suggestions. They explain dealership has always maintained a friendl More

by bonnie.j.whittemore
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
Report | Print
Jun 24, 2026 -

Key Acura of Reno responded

It’s great to know our service team supported your Acura RDX with clear explanations and helpful suggestions. Hearing that their accommodating approach and the friendly atmosphere made your visit positive really brightens our day. We’re ready to assist with any future maintenance needs. Experience the Key Difference

June 24, 2026

5 He is very personable and wants to have explained work needed well and met my current needs. More

by bonnie.j.whittemore
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
Jun 24, 2026 -

Key Acura of Reno responded

We’re glad Ethan took the time to explain the needed work and tailored it to your requirements. Thanks for choosing service for your Acura RDX. Experience the Key Difference

June 23, 2026

Ethan was very friendly, knowledgeable, honest, and helpful. I feel comfortable and confident in the work that Acura does. More

by DDALE321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2026 -

Key Acura of Reno responded

We’re thrilled to hear Ethan’s friendly and knowledgeable approach made you feel at ease. It’s rewarding that the work on your Acura RDX left you feeling confident. Thank you for sharing your feedback. Experience the Key Difference

June 23, 2026

My experience was great. Tyler made car buying fun. I highly recommend this dealership. I'll definitely see them for my next car. Thank you Tyler! More

by MistyCalGirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kitt Ramey
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Lennox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2026 -

Key Acura of Reno responded

We’re thrilled you enjoyed buying your new Acura MDX and that Tyler made the process fun. Your recommendation means a lot to us. We look forward to helping you again when you’re ready for your next car. Experience the Key Difference

June 21, 2026

Very informative of what the car needed and very helpful in rescheduling more work He did an outstanding job More

by JGSHEBLE
Recommend Dealer
Yes
Employees Worked With
Jayson Goade
Report | Print
Jun 21, 2026 -

Key Acura of Reno responded

We appreciate your kind words regarding our clear explanation of your Acura RDX’s needs and the ease of arranging follow-up work. It is gratifying to know that our scheduling flexibility fit your plans. Thank you for sharing your feedback. Experience the Key Difference

June 19, 2026

Ashley and Tom were friendly and professional. They listened and got me exactly what I wanted, without being pushy. More

by SIMONAPARTON
Recommend Dealer
Yes
Employees Worked With
Ashley and Tom
Report | Print
Jun 20, 2026 -

Key Acura of Reno responded

Thank you for the five-star review. We’re delighted our team listened and helped you find the perfect Acura ADX with no pressure. Enjoy your new ride, and we hope to assist you again soon. Experience the Key Difference

June 18, 2026

Their service department is excellent. Ethan is honest, knowledgeable, and has excellent communication. Their GM Tom has live most of his life here and is always willing to help anyway he More

by lucasj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Cheers
Report | Print
Jun 18, 2026 -

Key Acura of Reno responded

Thank you for sharing your experience with our service department. Ethan’s honesty and clear communication ensured a smooth service for your Lexus ES 300. We appreciate your trust and look forward to assisting you again. Experience the Key Difference

June 16, 2026

I had an incredible experience with the whole team. Tom Cheers the GM is very involved in his store. My son is so happy with his first car I was buying alone, I felt completely supported and safe by th More

by heatherwatson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kitt Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lennox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley McNeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Hone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Noriega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smartt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Cheers
Report | Print
Jun 16, 2026 -

Key Acura of Reno responded

We appreciate hearing your son is happy with his first car and that our team provided a supportive and safe experience during the purchase of your used Honda. It’s rewarding to know our leadership’s involvement made a difference. Thank you for recommending us for new or pre-owned vehicles. Experience the Key Difference

June 16, 2026

I did. Exemplary Jason provided service that was exemplary. He was kind, courteous, knowledgeable and very accommodating. He was a pleasure to work with. More

by JALVES1819
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Jun 16, 2026 -

Key Acura of Reno responded

Thank you for sharing your experience with the Acura RDX service. We’re glad to hear our team provided courteous, knowledgeable, and accommodating support. We appreciate your feedback and look forward to assisting you again. Experience the Key Difference

June 14, 2026

The service advisor, Jayson was very professional and helpful in every way during my visit. Got everything moving smoothly including getting me in a loaner which I really appreciated. More

by BRIANTRAN223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson goade
Report | Print
Jun 14, 2026 -

Key Acura of Reno responded

Thank you for sharing your positive experience at our service center. It’s great to hear that our team, including Tyler, ensured your Acura RDX service went smoothly with a loaner ready when you needed it. We appreciate your feedback and look forward to assisting you again. Experience the Key Difference

1
2
3
...
25