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Key Chevrolet - Service Center

Middletown, CT

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24 Reviews

24 Reviews of Key Chevrolet - Service Center

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October 06, 2020

I went in to service my Camaro at Key Chevy dealership for routine maintenance. The customer service staff were friendly and very helpful (Thank you Nick!). The service time for my vehicle was prompt as w More

by Mr Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick DiGregorio
August 14, 2020

Not providing COVID protection While waiting for my car service in the designed waiting area, customers as well as multiple employees were either not wearing masks or not covering m More

by slowe267
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
June 27, 2020

Amazing Service I own a Corvette and started bringing it to Key Chevrolet back in 2016 on a recommendation from one of the GM Engineers that I met at Carlisle The More

by Lorraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shylock Therrien, Paul Koerner
Jul 06, 2020 -

Key Chevrolet responded

Dear Lorraine, thank you so much for your review and feedback! We know there are many places to choose from, and we are grateful for you and your business! We look forward to servicing your vehicle in the future!

May 27, 2020

The days of Jackson Service & Customer QUALITY are GONE!!! Would not recommend this dealership for servicing any more Key Service department has lost the most knowledgeable reliable mechanic technici More

by No
Recommend Dealer
No
Employees Worked With
Joe Bartucca
December 30, 2019

Curtis is an excellent salesman Upon arrival I was enthusiastically greeted. I laid out my expectations and was provided some feedback. A vehicle exceeding my expectations was brough More

by corey.holmes78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon, Heather Hetrick, Antonio Gomez, Mark MacGregor, Curtis Wheatley
Dec 30, 2019 -

Key Chevrolet responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. Enjoy your new truck! Heather H. Marketing Manager

December 10, 2019

Brought truck in for oil change and was asked if I’d like tires rotatated. At 9:00 appt I was asked when I need it by, told employee I’d like it before noon (figuring I’d get call when it was finished. Hour More

by Tom
Recommend Dealer
No
Employees Worked With
Bob
November 06, 2019

do not buy any car from the dealership or the extended warranty. !!!!!!! Hi I bought my Chevy suburban 2017 2 years ago. The finest old me continue warranty up to a hundred thousand miles never mention More

by Ben
Recommend Dealer
No
Employees Worked With
Antonio Gomez, Mark MacGregor
Nov 08, 2019 -

Key Chevrolet responded

We would love to look into this for you, however we are unable to without having your name. Please email us at wecare@keycars.com so that we are able to help you. Thank you. Heather H. Marketing Manager

October 17, 2019

Heads & Shoulders Above The Rest Both the owners and the service staff are leaps and bounds above almost all other Chevrolet dealers. The courtesy and attentiveness of the staff is o More

by Tobaccokid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager, Heather Hetrick, Paul Koerner
Oct 17, 2019 -

Key Chevrolet responded

Thank you for your kind review! It is always great to hear when customers give great feedback on our seminars. I will pass your comments along to the Key Chevrolet team. Have a wonderful day. Heather H. Marketing Manager

October 06, 2019

This is a fantastic dealership. New owners are carrying on where the Jacksons left off. Everyone seems to have a need to do his/her job 100%. No exceptions. Paul Koerner, Thecorvettemechanic is as good as More

by Cusumanoj
Recommend Dealer
Yes
Employees Worked With
Paul Koerner
Oct 17, 2019 -

Key Chevrolet responded

Joe, thank you for taking the time to write us a review. We are happy to hear how pleased you are with our dealership, service department & Paul! Heather H. Marketing Manager

August 20, 2019

Reposted review after they deleted it I used to get my vehicle serviced here and boy was that a mistake!! Awful, just awful. My car had a check engine light on so naturally I brought it in More

by ScrewyouKeyChevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shylock Therrien
Aug 20, 2019 -

Key Chevrolet responded

"We are so sorry you had a bad experience. We have one of the highest customer satisfaction scores in the area and we work very hard to make sure our customers are happy every day. We are also sorry that you provided absolutely no information to allow us to reach you to discuss this and try to rectify the situation. Please reach out to our dedicated customer service team at wecare@keycars.com"