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Key Chevrolet - Service Center

3.3

12 Lifetime Service Reviews

660 S Main St, Middletown, Connecticut 06457

12 Reviews of Key Chevrolet - Service Center

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June 27, 2020

"Amazing Service "

- Lorraine

I own a Corvette and started bringing it to Key Chevrolet back in 2016 on a recommendation from one of the GM Engineers that I met at Carlisle The admin in Service, Shylock has always been extremely polite and courteous, besides being happy and knowledgeable about the service which is being performed on my car. Paul Koerner, Master Tech for Corvettes, never disappoints....He has worked on both my vettes 01 & 12, and has brought to my attention some issues which he found...Knowing a bit about cars, I understood the situation.. In addition, which ever parts were replaced (within size reason) came back to me in a box. Anything serious, photos were taken to show me.prior to my authorization to proceed I forgot to Mention that I am from New Jersey and the last time my 2012 was in for some service, for Mechanical, new tires, and an issue with the airbag which was noticed by Paul based on the sound the steering wheel was making. Paul and Shy brought my car to me in NJ. Now that was totally amazing. I thank Key Chevrolet for having such dedicated, knowledgeable and personable employees.

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Recommend Dealer
Yes
Employees Worked With
Jul 06, 2020 -

Key Chevrolet responded

Dear Lorraine, thank you so much for your review and feedback! We know there are many places to choose from, and we are grateful for you and your business! We look forward to servicing your vehicle in the future!

May 27, 2020

"The days of Jackson Service & Customer QUALITY are..."

- No

The days of Jackson Service & Customer QUALITY are GONE!!! Would not recommend this dealership for servicing any more Key Service department has lost the most knowledgeable reliable mechanic technicians They caused damage to my previous car Lets loose the women in Service like Shylock who know nothing!!!!! The Best part of this dealership is Mr. Joe Bartucca🌟🌟🌟🌟🌟

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Recommend Dealer
No
Employees Worked With
Joe Bartucca
December 30, 2019

"Curtis is an excellent salesman "

- corey.holmes78

Upon arrival I was enthusiastically greeted. I laid out my expectations and was provided some feedback. A vehicle exceeding my expectations was brought up for a test drive. Two hours later I was a happy new owner of a 2020 Silverado

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Recommend Dealer
Yes
Employees Worked With
Shannon, Curtis Wheatley, Mark MacGregor, Antonio Gomez, Heather Hetrick
Dec 30, 2019 -

Key Chevrolet responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. Enjoy your new truck! Heather H. Marketing Manager

December 10, 2019

"Brought truck in for oil change and was asked if I’d like..."

- Tom

Brought truck in for oil change and was asked if I’d like tires rotatated. At 9:00 appt I was asked when I need it by, told employee I’d like it before noon (figuring I’d get call when it was finished. Hour to change oil and rotate tires.) I also questioned about rebate being offered on oil change. Showed up 11:35 and truck was just brought in. When I questioned why it wasn’t done I was told” you wanted it before noon right”? I then went to pay and it was lower then I was quoted. When asked if tires were rotated Response was “you only wanted oil changed!”. As I was paying I again asked about rebate and paperwork had to be redone because rebate information had to be added. Three hours to do oil change and tire rotation was never done. Not a happy customer! Probably going back to Richard Chevrolet!

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No
Employees Worked With
Bob
November 06, 2019

"do not buy any car from the dealership or the extended..."

- Ben

do not buy any car from the dealership or the extended warranty. !!!!!!! Hi I bought my Chevy suburban 2017 2 years ago. The finest old me continue warranty up to a hundred thousand miles never mention that the warranty is not through Chevy or GM a truck company name century, the car is over 4 days at the dealership and I haven't been approved for a small AC repair. Apparently key cannot help me get the car fixed any faster, but they selling this insurance thrust third-party the take that time to repair. There's nobody to talk to through century, they keep saying that management is the one that needs to review the second time it's already the fourth date and I'm waiting for either of you to let me know if my car will be fixed or not.

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Recommend Dealer
No
Employees Worked With
Mark MacGregor, Antonio Gomez
Nov 08, 2019 -

Key Chevrolet responded

We would love to look into this for you, however we are unable to without having your name. Please email us at wecare@keycars.com so that we are able to help you. Thank you. Heather H. Marketing Manager

October 17, 2019

"Heads & Shoulders Above The Rest"

- Tobaccokid

Both the owners and the service staff are leaps and bounds above almost all other Chevrolet dealers. The courtesy and attentiveness of the staff is outstanding. The technical seminars they run a few times a year is something that other dealers do not do. Run by Paul Koerner, their Chevrolet Master Mechanic, they afford customers the opportunity to learn and ask questions about any aspect of their Chevrolet vehicles. Paul's knowledge, including that of Corvettes, is heads and shoulders above his competitors at other dealers. Cannot say enough about this dealership. A very unique and painless way of dealing with everything that occurs with our cars.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Manager, Heather Hetrick
Oct 17, 2019 -

Key Chevrolet responded

Thank you for your kind review! It is always great to hear when customers give great feedback on our seminars. I will pass your comments along to the Key Chevrolet team. Have a wonderful day. Heather H. Marketing Manager

October 06, 2019

"This is a fantastic dealership. New owners are carrying..."

- Cusumanoj

This is a fantastic dealership. New owners are carrying on where the Jacksons left off. Everyone seems to have a need to do his/her job 100%. No exceptions. Paul Koerner, Thecorvettemechanic is as good as they come. Hard working, a perfectionist and a really good guy too! I drive over 2 hours to use this dealership. I own 3 Chevys and they’re all serviced by Key Chevy. My 5 stars don’t seem enough. Joe Cusumano

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Yes
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Oct 17, 2019 -

Key Chevrolet responded

Joe, thank you for taking the time to write us a review. We are happy to hear how pleased you are with our dealership, service department & Paul! Heather H. Marketing Manager

August 20, 2019

"Reposted review after they deleted it"

- ScrewyouKeyChevy

I used to get my vehicle serviced here and boy was that a mistake!! Awful, just awful. My car had a check engine light on so naturally I brought it into the dealer thinking they have my best interest at heart. What a SHAM. These people will try to take advantage of you so if your car is out of warranty and you need work done I would 100% recommend taking your car elsewhere to a real mechanic and get a second opinion before forking out hundreds and possibly thousands of your hard earned dollars on services that will NOT fix your car. And they tell you this. They say “well it could be this” but “it might not fix the issue and it could actually be another issue that is going to cost you upwards of $1,500 for JUST the part.” They actually told me this to cover their own xxxxx because they knew that wasn’t going to fix my car. They tried selling me a fuel/air induction cleaning for $200 and wanted to clean my plugs and soak in engine cleaner for $300. I took my car to my mechanic and he said they tried to sell me bull s***! All my car needed was new spark plugs and one new coil pack. She’s been running like new ever since!! Shame on you KEY CHEVY. You lost a customer for life and I will not be repurchasing another Chevy in the future. They tell me they need a weeks notice for loner cars. Who the xxxx knows weeks ahead that their car will break down?! Some lady with a warranty still on her car was also getting work done when I went to pick up my car after they did a bs diagnosis and charged me $150 with no real answers on what is wrong with my car, and I see them hand her keys and tell her that her brand knew loaner car is all set. ARE YOU KIDDING ME. This business is a joke and I’m going to make sure I spread this review anywhere I possibly can to save other people from getting taken advantage of.

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No
Employees Worked With
Aug 20, 2019 -

Key Chevrolet responded

"We are so sorry you had a bad experience. We have one of the highest customer satisfaction scores in the area and we work very hard to make sure our customers are happy every day. We are also sorry that you provided absolutely no information to allow us to reach you to discuss this and try to rectify the situation. Please reach out to our dedicated customer service team at wecare@keycars.com"

July 22, 2019

"Paul Koerner is the best when it comes to Corvette service."

- Todd L

Paul Koerner’s seminars are the best! Thank you to Key Chevrolet for continuing to allow Paul to provide these very informative seminars. Paul has serviced my cars and you will find no one better!

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Yes
Employees Worked With
Jul 31, 2019 -

Key Chevrolet responded

Todd, thank you for this great review on our Corvette Specialist, Paul Koerner, and our Corvette seminars. We appreciate your feedback. Have a wonderful day. Heather H. Marketing Manager

July 22, 2019

"7/21/2019 2020 Corvette C8 Seminar by Paul Koerner"

- Wild about Vettes

Throughly professional and informative. Yesterday was well worth my time to drive two hours from my home in northern NJ to attend this event. Paul Koerner GM World Class Technician was filled with enthusiasm and passion for this new car and his profession. Down to earth and kept everyone’s attention for two hours straight without a break. No one left early and were glued to their seats. I have that same passion and have owned 26 Corvettes in the past, I still own a 67 big block Coupe and a 61. I purchased a 90 ZR1 new and a 06 Z06 new maybe the new C8, time will tell. Thank you Bill W. All American Corvette Club Paramus NJ.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Heather Hetrick
Jul 31, 2019 -

Key Chevrolet responded

Bill, thank you for attending our Corvette seminar, especially since you drove from NJ. Paul definitely has an extreme passion for Corvette & puts a lot of time into studying in order to provide the best service & information to everyone. We are glad to hear that you enjoyed the seminar. Heather H. Marketing Manager

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