Key Chrysler Dodge Jeep RAM of White River - Service Center

Terrible customer service and poor communication. My truck was there for 3 days and I never received an estimate of the work they were performing. When I called and asked for an estimate to be emaile My truck was there for 3 days and I never received an estimate of the work they were performing. When I called and asked for an estimate to be emailed to me I was told they didn’t have an estimate to provide me. However, they had already ordered parts and gave me an obnoxious quote over the phone. During the 3 days that my truck was there I talked to Nicole Ferland, the ASSistant service manager numerous times and she could never tell me what the actual problem was with my truck. Finally when I did pick up my truck I was shocked to find on my invoice that the cause of my problem was from mice! Never once did Nicole mention to me on the phone that mice nested under my hood and caused the alleged problem. I feel that the “7 hours diagnostic labor” I was charged my have been stretched further than what they claim it actually took them especially since the actual repair when the parts arrived took them less than 30 minutes. I will not return to this business for service again. More

My first time there. Easy in and easy out. Friendly, helpful staff. Beautiful, clean and pleasant waiting area. Loved the lighting over the table and the “fireplace” on t Easy in and easy out. Friendly, helpful staff. Beautiful, clean and pleasant waiting area. Loved the lighting over the table and the “fireplace” on the TV! Thank you! More

Thank you Nicole and Emily for getting everything set up and straightened out for me. Installation was completed and looks awesome. and straightened out for me. Installation was completed and looks awesome. More

Not very happy, too many thing that I did not like, mostly calling over and over and no answer. Then sales guy answers connects me with them instantly. Other issues also will discuss in person, afraid mostly calling over and over and no answer. Then sales guy answers connects me with them instantly. Other issues also will discuss in person, afraid for my truck. More

Job scheduled, the work was completed on time and per the quote. athe staff ws friendly and communicated well. quote. athe staff ws friendly and communicated well. More

I was very pleased with prompt scheduling and everyone was very helpful and professional and I was very impressed with dealership. was very helpful and professional and I was very impressed with dealership. More

Great so far, waiting on parts to finish it all but great so far thanks!! so far thanks!! More

Service went above and beyond. Fit me in and got my warranty to cover repairs. Nicole was awesome Fit me in and got my warranty to cover repairs. Nicole was awesome More

The service department is awesome, anytime in need work on my vehicle this is where I’m bringing it! on my vehicle this is where I’m bringing it! More