Key Chrysler Dodge Jeep RAM of White River - Service Center

My service was handled in a timely, friendly and professional manner. Everything was explained clearly. professional manner. Everything was explained clearly. More

Unscheduled stop-in for emergency situation before shop hours. Chastity was opening service desk and was outstanding. She understood my situation, was able to get diagnostics started herself, advised m hours. Chastity was opening service desk and was outstanding. She understood my situation, was able to get diagnostics started herself, advised me of options and arranged for immediate warranty service so I could drive home safely. Although I didn't buy my Jeep from Key, Chastity treated me as though I was their best customer. This is exactly how a Jeep owner wants to be treated, and who knows, maybe I will buy my next one here. More

Jesse was fantastic to work with. He had great communication and made the process super easy and enjoyable. He had great communication and made the process super easy and enjoyable. More

Great service, professional, everyone was friendly. I will go again and have told my friends and family. I will go again and have told my friends and family. More

Great and convenient always service with a smile well always go back. A a a always go back. A a a More

They were the best. Game of good service, all the employees had smile. And I love the I had no complaints. You'll need a good meal. So go for it. Neighborhood 16 I won Game of good service, all the employees had smile. And I love the I had no complaints. You'll need a good meal. So go for it. Neighborhood 16 I won't go any other place. So thank you very much, and have a beautiful day. I have a beautiful day and god bless you all More

They are amazing! ! They rushed to get our Red Cross van back on the road during the recent emergency flooding! All staff was great to deal with! I will be forever grat ! They rushed to get our Red Cross van back on the road during the recent emergency flooding! All staff was great to deal with! I will be forever grateful for the donation of a new key fob for the van as well!!! Having only one key in existence has been very stressful! Thank you for the great service! I look forward to opening in White River Jct!!!💕 More

Great service from friendly knowledgeable people. Very helpful and professional. I highly recommend Key Auto of Lebanon. Very helpful and professional. I highly recommend Key Auto of Lebanon. More

I scheduled my 2016 Ram 1500 pickup for it’s 90,000 service and ask that the air conditioning that had suddenly failed be repaired. The appointment was for Wednesday April 26, 2023. I dropped it off af service and ask that the air conditioning that had suddenly failed be repaired. The appointment was for Wednesday April 26, 2023. I dropped it off after 5:00pm Tuesday night. At 7:30 Wednesday morning the service manager called me and said he had two technicians out and asked to reschedule my service. I stopped by the dealership and met with the service manager and reschedule to service for Wednesday May 3, 2023 as my service would take some time and they had a light schedule that day. The service manager offered me a 25% discount on the service for the inconvenience. Again Tuesday 05/02/23 I dropped my truck off after 5:00pm. Wednesday afternoon one of the service writers call me to say that they had been really busy and had not gotten to my truck. I reminded her that they had already done this to me the week before and she assured me that they would take care of my truck first on Thursday morning. Around 10:00am Thursday morning the same service writer called to et me know that all my air conditioned needed was to be charged and asked if I wanted them to do that. I responded that I wanted my air conditioning fix and I did not care what it needed but to just fix it. At 2:30 Thursday afternoon I called to find out what the status of my truck was and the same service writer told me that my air conditioning needed a new condenser, did I want them to order one. My response was “what part of I want the air conditioner fixed” did she not understand and to order the part ASAP. She said that it might not come in in time to finish my truck on Friday. My response was that I will be picking up my truck at 5:00pm Friday and I expected it fixed. Shortly after that conversation the service manager called me and assured me that my truck would be ready by 5:00pm Friday. At around 2:00pm Friday I again called the service department and got the same service writer. She stated that the part still was not in, they were very busy and would not be able to repair my truck by 5:00pm. I told her that I was picking up my truck at 5:00pm regardless of whether it was fixed or not so it had better be all together and roadworthy. A few minutes later the service manager called me and said my truck would be ready fully repaired by 5:00pm. I picked it up after 5:00pm and drove it home. On the way home the check engine light came on. I stopped in again on Saturday morning and they plugged it in and said the code was an evap code and not related to the work they did. They cleared the code. When I got home, I tightened the gas cap and reconnected the vacuum line that had not been properly installed during the service and have not had a recurrence of the check engine light. This has been by far the worst experience I have ever had with a car dealership and will not be returning. More