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Key Chrysler Dodge Jeep Ram of Rochester

Rochester, NH

4.5
456 Reviews
Proud member of the Key Auto Group!
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401 North Main St

Rochester, NH

03867

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Showing 456 reviews

March 23, 2012

I came to you with a service on a jeep I had bought a few months prior. YOu fixed the problem and I ended up trading to a new jeep. The sales staff and financing and service have all been great. No complaint More

by Vplourde59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have worked with a few in sales and service very good.
Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Vplourde59, Thank you for your return business and this review. We are glad that it all worked out for you and that quite obviously you are very happy with the Jeep product as this is at least your second Jeep in a row! Our Sales, Service and Finance Departments all try to work together to do what makes the most sense for our customers. Thanks again and enjoy that new Jeep!

March 22, 2012

I had been using another mechanic for the last 20 years. I had a problem with my Jeep they couldn't resolve. So I took it to Poulin's. They got my problem resolved in short order and at a reasonable cost. S More

by Berryriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Berryriver, Thank you for giving us a shot! We spend a huge amount of time, money and dedication sending our Service Technicians to school. Technology is changing all of the time and it is so important to keep up with the changes. We are glad that we were able to fix the problem quickly for you. Your time is valuable. We understand that! We look forward to seeing you next time.

February 04, 2012

the overall atmosphere was nice and laid back. the employees we're very nice and descriptive and showed a lot of care in what they do and the vehicles that their dealership sells. they we're very help More

by mooney251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Riendeau
Mar 06, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

mooney251, We thank you for your time and recommendation. Buying a vehicle doesn't have to be stressful does it? We really are a laid back bunch of people who take our jobs seriously without being aggressive or intrusive. We are glad you noticed and appreciated how we work. We hope to see you soon!

February 01, 2012

I can not express the gratitude that I have towards your dealership. You are all wonderful and the level of expertise and concern with getting me financed, which I thought would not be possible, is great!! More

by cook.stephanie040170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean, Johnny and Michael
Mar 06, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Stephanie, That's what it is all about isn't it? Or at least that is what it should be all about. People. Without the people, a business is nothing. Every person has different needs, different goals and different budgets. We can't be a cookie cutter business. We want to help you find the perfect fit for you, not for us. We are glad we were able to do that for you and thank you so much for the kind words!

January 03, 2012

Everybody involved was very personable and friendly. Nobody was pushy or impatient and there were no games played. We had a smooth transaction and felt comfortable every step of the way. Thank you! More

by 5harts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr.Duffy, Michael, Scott Dulac...
Mar 06, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

5harts, Thank you so much for your review. It is simply stated and what we hope every customers experience is like. What more can we say other than "Thank You!" We hope to see you soon.

November 02, 2011

We,re very pleased with our new GC. It’s so quiet, and We,re very pleased with our new GC. It’s so quiet, and rides like a dream. Rob Macpherson did a great job explaining the features of the car. He was More

by Bill250
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Macpherson
Dec 16, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Bill250, We are so glad that you are enjoying your new Grand Cherokee! It is without a doubt one of the best riding vehicles on the market. We appreciate your business and are happy that you were pleased with your entire experience. With so many luxury features on the newly designed Grand Cherokee, learning about the features before you drive off the lot is a great idea! We are glad that Rob did his job well. Thank you so much for your review. We truly appreciate you sharing your experience with others.

November 01, 2011

WE (my wife and I) have been dealing with Poulin Auto dealership for over 20 years and every interaction with them has been great. We have purchased 4 new vehicles through this dealership over the years More

by janjan90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
john,brian,michael,scott
Dec 16, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

janjan90, thank you so much for your review of us and for your loyalty! It means so much to us when we have customers come back time and time again to purchase thier vehicles. It is a testiment not only to the great product that Chrysler/Jeep has to offer, but to how you have been treated as a customer as well. We hope that this relationship continues for many years to come! Thanks again.

September 16, 2011

I have dealt with this dealership for several years and have bought many autos. Very satisfied customer. They are a reputable dealership, very friendly, and they work with you. More

by Irene Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Amato
Sep 19, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Irene, thank you for your kind review! Like yourself, we have many customers that not only purchase vehicles here, but have them serviced and reconditioned here as well. It is one of our goals to work with you, so that you can see the real benefit in visiting any of our departments. We thank you for your loyalty and hope to see you soon!

August 01, 2011

I have always appreciated their straight forward approach. Everyone from ownership on down wants me to get what I am looking for and then some! More

by wsmeroff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob MacPherson, Matt
Aug 02, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

You totally get it! This is how we want every one of our customers to feel. Purchasing a vehicle doesn't have to be a hassle. We feel that people appreciate that "straight forward" approach. It saves so much time and aggrevation. Thank you so much for thinking of us and working with us again. And most importantly...Congratulations on your new vehicle!

May 02, 2011

We thoroughly enjoyed buying our jeep from Steve Pierson. He was very informative and allowed us to "enjoy" the process of buying the jeep. We were not rushed and I loved that he had a sincere and comfortabl More

by Jeff and Denise Schaper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pierson
May 05, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Jeff and Denise, thank you for your kind words and we are glad that you found your experience with us to be a good one. It is our goal to have every customer feel the way you do. Buying a car does not have to be a hassle. We want all of our customers to be comfortable with the choice they make and to not feel pressured into anything. Congratulations on your new Jeep and let us know if you need any help in the future!

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