Key Chrysler Dodge Jeep Ram of Rochester

They were unprepared, at first I was impressed with how quickly they were taking care of the car. But then it just came off as unprepared. Twice I was given a loaner with no gas in it. So I was refilling m quickly they were taking care of the car. But then it just came off as unprepared. Twice I was given a loaner with no gas in it. So I was refilling my car as well the loaner and only having my car for less than a week. The detailing on my new car came back with more dust and hair than when I brought it in. More

Not sure at this piont because I've only had the pleasure of dealing with Steve and Matt in service over the phone! of dealing with Steve and Matt in service over the phone! More

I would not even give this place 1 star but it says I have too. They didnt even know my vehicle was there because they didnt reach fsr enough into the drop box, is what the service advisor told me. Told have too. They didnt even know my vehicle was there because they didnt reach fsr enough into the drop box, is what the service advisor told me. Told me my vehicle was ready, it only needed a little bit of lube on the rod to the sliding door. I get there pay for the lube job only to find out my door still doesnt open and now it makes a very loud buzzing noise every time it locks or unlocks. This is because I brought it there for a lock acualator issue that is covered under warranty. I also asked for the front lock to be replaced because it doesnt lock unless you do it manually. They told me I never asked about the front door, but they are the ones that told me it would cost me what ever my warranty deductible was. I paid more for a little bit of lube that did not fix the issue than if I had paid for the deductible and had the issue fixed. They refused to give me my money back as well. I am now waiting to tslk to the service manger. Very unhappy about my experience! More

Matthew was very professional He kept me well informed and performed quality repairs within an impressive time frame. Thank you for fixing my Jeep and the excellent experience! and performed quality repairs within an impressive time frame. Thank you for fixing my Jeep and the excellent experience! More

Recall on 2024 Jeep wrangler 4xe Got me in asap. service was professional and friendly service was professional and friendly More

Oil change. Waiting room was dirty, especially the Keurig. And everything had been in a state of upheaval for a while. If moving won't happen for a while still, Waiting room was dirty, especially the Keurig. And everything had been in a state of upheaval for a while. If moving won't happen for a while still, I recommend doing something about the appearance. Even outside doesn't look welcoming. And it was snowy, the parking lot was treacherous More

My dealer was Aristides Poulis he did a great job Explained the car very well Explained the car very well More

Best technicians around, very smart and handsome I would recommend to all my friends and family recommend to all my friends and family More

The staff is knowledgeable and easy to communicate with. They were attentive to my needs although I still have one issue with the on board compass that still needs to be resolved. They were attentive to my needs although I still have one issue with the on board compass that still needs to be resolved. More

Courteous and knowledgeable people. Scheduling appointments is cumbersome- not due to the employees. There is an IT problem. Scheduling appointments is cumbersome- not due to the employees. There is an IT problem. More