Key Ford of Rockland

Ace was a pleasure to work with. This is lengthy, but I feel legitimately worth it. This young man was very professional and just calm and nice with every interaction be it over the This is lengthy, but I feel legitimately worth it. This young man was very professional and just calm and nice with every interaction be it over the phone, text, or email. In my situation, I was not encountering that from numerous other dealers across New England including PA and NJ, too. Ace is a salesperson no doubt, but having retired after 30 years teaching, I feel I can read people pretty well. Ace is who he is when you deal with him. It is not a show. I live in AZ but raised in Western PA. I wanted a 2023-2025 F250 or 350 7.3 Extended Cab (Super Cab). I did not need all the bells and whistles, but I was looking for the 3:73 rear end and the newer 11.5" 16 bolt differential and some of the extras that delt with payload. That combo seemed to be on the Lariats mostly. The Extended Cab is not popular out west unless it is an XL work truck. The closest options were a couple in Indiana and overpriced. Never having bought a used truck out of state before on top of never buying from a dealer or individual I did not know, I was apprehensive about it. The truck I wanted was pretty specific. So, when calling dealers back east and explaining my situation and wanting to ask numerous questions and for extra info and photos, most were very short with answers and quick to get rid of me. Not Ace. It was on a Friday morning when I called before I went to work. He patiently listened (not a trait many younger than 40 have now-a-days from my experience) to want I wanted and why I was interested in the F250 they had on the lot. He then asked me some very on-point questions. We had a conversation about what I was looking for and not about selling the truck. Ace then read me back the things I asked about and how he would address each one. The one thing he was not sure of (dealing specifically with AZ taxes) he said he would ask the senior staff and research it. He told me about some things he would need from me so I can have them ready if I was going to move forward and help the process. I appreciated that. Within an hour, Ace had sent me several photos of the undercarriage, the bed, and the door tags along with a video, and info on the AZ taxes and the out of state process which was simple. This was all a long shot that I was going to fly to Maine to buy this truck. The next day, Saturday, I was working and so was he. We texted back and forth. I asked for a little lower price to help compensate for my drive home with these gas prices. He politely stood firm knowing that it was already a very good deal. Monday morning, after double checking and considering all things Sunday, I texted and asked for him to call when he can. He called back as soon as they opened. I told him I wanted the truck. I had four more questions, though. He addressed them all including picking me up at the regional airport in two weeks. I was flying back east for my mom’s 85th birthday at the end of the month no matter what. He wasn't aware of that. He treated me like a customer that walked in from just down the street from the neighborhood where word of mouth reputation matters. I truly appreciated that. I look forward to meeting Ace when I fly in to pick up my truck. I will drive it down south to see my mom and then cross country back to AZ feeling I did not get taken advantage of and received a very fair deal for a guy that Ace or the dealership will never see again. That is why I thought it was important for me to share this with others. More

Within a week of inquiring about a BMW 430 Gran Coupe in PA, I was the new owner of it. Couldn't be happier. PA, I was the new owner of it. Couldn't be happier. More

They did well to make this deal work for me on my terms. Communications were daily and helpful. Thanks again Key Ford. Communications were daily and helpful. Thanks again Key Ford. More

I'm happy with my new truck purchase, however I still have no floor mats and it took far too many days to coordinate delivery. Really frustrating to have no one communicating with me about the delay or have no floor mats and it took far too many days to coordinate delivery. Really frustrating to have no one communicating with me about the delay or process. More

Dealer communicates well, excellent service and responsive. Luke handled my transaction with skill and was very attentive. responsive. Luke handled my transaction with skill and was very attentive. More