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Key Ford of Rockland

Thomaston, ME

4.5
327 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group. We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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2 Moody Dr

Thomaston, ME

04861

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Showing 327 reviews

May 27, 2025

I have never had car deal ship bring a car to me. we always had to go there.That was really nice because I'm always working.It help me so I didn't have to miss work. More

by sept1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Batty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

The service has been less than mediocre last few times. Not going back ever for purchase or service. I am going elsewhere More

by TROY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Key Ford of Rockland responded

Good evening, Troy, My name is Jesse Hallock, and I am the service manager here. Thank you for taking the time to leave the review! I understand that you have had subpar service, if you could please reach out to me so we can learn from this and resolve the concern to earn your trust back to have service work performed here I would greatly appreciate it! I can be reached at JHallock@KeyAuto.com or (207) 594-4466 and ask for me in service. Thank you for your time and consideration.

May 16, 2025

There was no pressure to buy anything, they listened to what I said I was looking for in a vehicle and a price. They made the process simple and easy. More

by psldsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Batty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Had the truck I needed for the price I was willing to pay, worked the deal to add new plow and cap. Did everything I needed to buy a new trick More

by we3coombs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Eggen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Appointment was scheduled, work wasn't started until I showed in person. Not happy. Work wasn't completed, either. More

by mdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gamage
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

They picked my truck up from work inspected it and brought it back at no charge. It was great and super convenient More

by JASONALANWHITE
Recommend Dealer
Yes
Employees Worked With
Chris (I think)
May 10, 2025

Good service. But they were an hour behind on my appointment time and didn't call and tell me before I got there More

by hpjunkie79
Recommend Dealer
Yes
May 01, 2025

Excellent, friendly and knowledgeable, from sale to service. Only regret is that I didn’t buy from them sooner!! Can’t imagine going anywhere else going forward. More

by debby904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gamage
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

Very nice to work with and vehicle is always done in time they give you. More

by Donna 123
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Wight
April 08, 2025

The staff is wonderful in the service department. They supplied me with a ride home, they made sure that my car received the service requested. Excellent!!!! More

by JimGibson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gamage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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