Key Hyundai of Salem

Top-notch customer service from start to finish. Great experience start to finish . Salesman Brock was very informative and a pleasure to work with. Some of this out and was also very knowledgeabl Great experience start to finish . Salesman Brock was very informative and a pleasure to work with. Some of this out and was also very knowledgeable about the finance end of things. Use car manager Milo was one of the best customer service people I’ve dealt with in any business. There was a genuine concern for our well-being and we really appreciated it More

Friendly, helpful, professional service I had a great experience buying a car with Nancy and Tom at Key Hyundai in Salem, NH. Nancy was very helpful through the whole experience and answered I had a great experience buying a car with Nancy and Tom at Key Hyundai in Salem, NH. Nancy was very helpful through the whole experience and answered all questions and concerns, and went out of her way to find me the right car for my needs, I ended up going with a 2018 Corolla (the dealership has more than Hyundais available for used cars.) Tom was very helpful in finding the right financing and both gave tips and insights I wouldn’t have thought to ask. I would definitely recommend Key Hyundai for your next purchase, and I look forward to doing business here for years to come! More

Service for my garage queen Brought my 2005 Thunderbird in for some TLC: rear brakes (identified in my last visit here), AC recharge, oil change (time - not mileage driven), and Brought my 2005 Thunderbird in for some TLC: rear brakes (identified in my last visit here), AC recharge, oil change (time - not mileage driven), and the 25,000-item quick checkup. Special concerns (don't dent/scratch/snap/break or otherwise damage) were carefully maintained by this dealer. Work was done on time and on budget. Service rep Gina explained what to watch for in the AC system over the next few days. This is a good dealership - I appreciate their efforts. More

Excellent I bought my first car (used) there, and they were really patience and nice with me. I recommend it. Great price and customer service. 5? I bought my first car (used) there, and they were really patience and nice with me. I recommend it. Great price and customer service. 5? More

prompt service Always a pleasure to interact with the employees who are friendly and knowledgeable, repairs are always completed in a timely manner, dealership is we Always a pleasure to interact with the employees who are friendly and knowledgeable, repairs are always completed in a timely manner, dealership is well maintained in waiting area More

Fantastic service James and Melo were fantastic. Best car salesman we have ever had. They couldn’t do enough for us. We will definitely come back and we will definitely James and Melo were fantastic. Best car salesman we have ever had. They couldn’t do enough for us. We will definitely come back and we will definitely recommend Key Hyundai of Salem to all our family and friends More

First oil change Service appointment on time and completed quickly. Very pleased with service. Since it was my first oil change with this car it was gratis. Mike knew Service appointment on time and completed quickly. Very pleased with service. Since it was my first oil change with this car it was gratis. Mike knew me by name More

Recalls & sales inquiry My recalls were done in timely manner. Mike & Gary communicated everything I asked for. Nancy was great when asking for a price on a new lease and My recalls were done in timely manner. Mike & Gary communicated everything I asked for. Nancy was great when asking for a price on a new lease and a used car. She got back to me within a day after listening all my concerns. If I do choose another Hyundai it will be with Nancy. More

Items were changed that were not neccessary. I went in to have a front end alignment and fix my brakes cause my brake pedal was going to the floor. It was first suggested after a diagnoses, to fl I went in to have a front end alignment and fix my brakes cause my brake pedal was going to the floor. It was first suggested after a diagnoses, to flush my brake line and change my pads. Diagnoses , flush $400.00. Didn't work, Next change the rear right caliper and while they were at it should change the brake pads, Another $400.00. Also didn't work. after talking with Ford it was suggested to change the other caliper and that took care of the problem, $1200.00 later. My mechanic told me my brake pads were fine when he changed the tires the day before I took the car into the dealership. He also said the first flush was a joke . He said I definitely overpaid by $300.00 to $400.00. Never again, Wayne Dunn was very friendly and helpful and gave me a loaner vehicle because it took a week to get my vehicle back. If you do go for service. I recommend dealing with Wayne. More

Great Experience Our salesman James ,made this a great experience. He was very friendly, personable and very knowledgeable about the vehicle. We never felt pressured o Our salesman James ,made this a great experience. He was very friendly, personable and very knowledgeable about the vehicle. We never felt pressured or rushed. He was patient and answered our questions . He is by far the best person we have ever dealt with when buying a vehicle. He is a great asset to this dealership. More