Key Hyundai of Salem

The way things should be! Excellent job all around by everyone involved in the purchase of my new Hyundai. After buying new cars for 40 years this was the best experience I ev Excellent job all around by everyone involved in the purchase of my new Hyundai. After buying new cars for 40 years this was the best experience I ever had. More

Great I felt like the dealers listened and were reasonable and respectable in terms of how they negotiated this deal. I appreciate how quickly they worked t I felt like the dealers listened and were reasonable and respectable in terms of how they negotiated this deal. I appreciate how quickly they worked to get the paperwork completed. More

Awesome This is the 3rd vechichle we purchased for Salem Hyundai. Hector and Nancy are absolutely the best! The best buying experience in my years of purchas This is the 3rd vechichle we purchased for Salem Hyundai. Hector and Nancy are absolutely the best! The best buying experience in my years of purchasing vechicles. More

not happy at all Paid for a smoke test which I know they did not do or they would have found the real problem. They tried to charge me $520 for a purge and canister va Paid for a smoke test which I know they did not do or they would have found the real problem. They tried to charge me $520 for a purge and canister valve which I changed myself for $41.00. I still have a small evap leak which is why I asked for the smoke test in the first place. All they did was a diagnostic and told me what I already know and charged me $110.00. Really? Never again will I step foot in this dealership. They are a complete rip off. More

Great Experience. Very pleasant experience. They made me feel very comfortable although I was nervous about such a big purchase and were very fair, friendly and honest. Very pleasant experience. They made me feel very comfortable although I was nervous about such a big purchase and were very fair, friendly and honest. More

I leased a 2015 Hyndai Elantra I leased a car on 12/4/14. I was using my car as a trade in. I produced the VIN and waited 30 mins for the appraisal of my trade which they offered 10 I leased a car on 12/4/14. I was using my car as a trade in. I produced the VIN and waited 30 mins for the appraisal of my trade which they offered 1000. I had research KBB, black book, edmunds, for the value of my trade and the lowest trade in was 1250. But I accepted 1000 for the trade and completed the complete lease agreement, put insurance on the new vehicle, cancel the insurance on my trade. and was giving a 20 day plate. And paid the first month lease and insurance. Drove off with my new leased vehicle. After having the new car for 6 hours, Newman then discovered that my trade had a rebuilt title therefore telling me that they would only give me 200. For my car so they needed an additional 800. In cash. Let me remind you all contracts were signed 6 hours earlier and a vehicle appraisal was done on my vehicle 6 hours earlier. I refused to take just 200 for my trade so they took the new car back and returned my car to me. I had to drive home with no insurance on my vehicle. 2 hours after that, they called to say I smoked in the new vehicle, well when I drove off the lot is was my car to smoke in! No where in a lease agreement does it say you cant smoke in the vehicle! Now I am in a battle to have my first month lease and insurance payment returned to me. I have also been working with my insurance company to cancel the insurance on the new lease vehicle and re insure my vehicle again. This has been the most horrible experience I have ever been through! All over them decreasing the value of my trade in by 800 after doing an appraisal and offering me a 1000. Hyndai offers incentives worth more than 800 at times. If they really did the appraisal they should have known it had a rebuilt title, and let me add, the reason for the rebuilt title is from when the car was brand new 9 years ago it had water damage in the dealers lot, the dealer claimed it on insurance then in return had the vehicle retitled as rebuilt and resold it. The car was never in its history ever in and accident. Carfax confirmed all this information via the VIN history. NEVER will I ever do business with this dealer again!!! More

I would not reccommend this dealership My experience is simple. I have a pre-approved load. I went shopping for a car (for which I don't need to buy) and I checked out their inventory on My experience is simple. I have a pre-approved load. I went shopping for a car (for which I don't need to buy) and I checked out their inventory online. When I contacted them via email, I was presented with alternatives to the vehicle I wanted to see. I scheduled a time to go see all THREE cars. When I arrived, only ONE car was there. The others were at other locations within their 'group'. I left the dealership and sent two emails, one to the salesperson, and one to the email contact I had, outlining other cars I had found on their website. I simply wanted to know their location (in their group) and whether they were available to see or test drive. Apparently, I wasn't important enough to respond to, as I have yet to receive any response to my inquiry. Even if they were to contact me now, I would not give this dealership my business. More

I had an outstanding car buying experience at Salem Ford Hyundai. I was helped by Joel Cartagena. I walked into the dealership not knowing what I wanted. Joel helped narrow down my choices and find the b Hyundai. I was helped by Joel Cartagena. I walked into the dealership not knowing what I wanted. Joel helped narrow down my choices and find the best car for me and my family. He was patient and guided me in the right direction. Joel was professional, detailed and handled everything was handled in a timely manner. Joel made a very intimidating process easy eliminating the stress of buying a new car. Armando Rodriquez worked diligently to find me the best rate for my car loan. I got a better loan rate than I anticipated thanks to his efforts. I live in the Boston area and have many dealerships close to my home and office. I would recommend Salem Ford Hyundai over any of my local dealerships. The customer service received at Salem Ford Hyundai was second to none. I’m very happy with my purchase and experience with Salem Ford Hyundai. More

I have to say I went to this dealership 4 years ago when I was considering buying a car and was very disappointed. I recently went, because I know I wanted a Hyundai and knew that i could at least test driv I was considering buying a car and was very disappointed. I recently went, because I know I wanted a Hyundai and knew that i could at least test drive the car there and go elsewhere to buy it. I was greated with such professionalism and Hector was so friendly, I decided to stay and find out if it would be different this time. To my pleasant surprise it was. Four years ago another car was pushed at me so much that I found my car in Concord instead of Salem. This time I am very happy with the whole buying experience, the salesperson hector was great, his manager Dave was great and even the finance person Morgan was great. I would definitely suggest checking them out, the model they use for their employees is great, they are not paid on commision, but their salary is based upon how well they work for the customer. More

I currently reside in Pennsylvania. A few weeks ago I began the search for a large full size vehicle. I searched up to 500 miles away, went through at least 200 different ads and dealers and came across began the search for a large full size vehicle. I searched up to 500 miles away, went through at least 200 different ads and dealers and came across Salem Ford Hyundai, selling not a Ford or a Hyundai, but a 2013 Dodge Charger R/T. The price seemed fair for this low mileage 2013 vehicle, after some research I made a few calls and advised them of my situation (being 6 hours away, needing to close a "verbal deal" over the phone prior to me coming there). The gentleman I dealt with (one of the managers) David Silvia was more than accommodating and welcoming of my business. I received great treatment and felt enthusiasm from everyone at the dealer. They gave me a fair price for my trade in based on KBB & Autotrader, etc. I decided to make the purchase, gave my banking information to Armando Rodriguez and asked him to get in contact with my bank to process the financing and at the end of the day, the deal was closed. Their superior level of customer service made everything a breeze. I drove the 385 miles from my home to the dealer Saturday 8/10/13 to pick up my new vehicle and I was met by what seemed very honest, humble and down to earth people. I wish to thank the staff at Salem Ford Hyundai for making my purchasing experience a breeze considering everything was done for me while being out of state. Special shout outs to the following people: Nancy Vega (sales), Morgan Booth (business/financing), David Silvia (management), Armando Rodriguez (business/financing). Keep doing what you do best ! More