Key Hyundai of Salem - Service Center

Went in for an oil change and rotated tires and they had me in and out pretty quickly and also added in my state inspection. me in and out pretty quickly and also added in my state inspection. More

I sent over two reviews with the issue stop asking me no Manager called me back has been over a month Manager called me back has been over a month More

He was very polite and courteous. He took the time to explain the work to me. He took the time to explain the work to me. More

Great service. Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and More

Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba More

Appointment for a manufacturer recall that i scheduled 3 prior appointments and set away 3 times as correct part not available. 3 prior appointments and set away 3 times as correct part not available. More

Everyone was extremely helpful and pleasant to work with. The person I worked with was very informative and made the whole process a lot easier than expected. The person I worked with was very informative and made the whole process a lot easier than expected. More

Brandon was great & was in contact with updates. I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car in good condition and had to clean it after service. More

I had a disappointing experience at this service center. During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they didn't even attempt to assess the problem, and upon returning the car, the engine oil low light appeared. When I returned, they failed to address the issue and asked me to come back again. On my subsequent visit, they attempted to charge me $1000 for rim replacement and additional fees for tires, despite Costco confirming the tires were fine and the rim issue was minor. Another inspection at a local body shop confirmed the rim was not the source of the problem. Upon visit at Mavis tyresthe service center, service tech acknowledged the issue was the brakes, not the tires or rims. Furthermore, they claimed the engine oil was excessive, contradicting the assessment from the previous dealership where it had been deemed fine for another 2000 miles until the brake issue arose. The service manager, AJ, was unhelpful, and the general manager refused to take action. Overall, it was a disappointing and frustrating experience. More

I am always treated with respect, and they always make sure I know what is needed for my vehicle and why. I have been going there since 2005. sure I know what is needed for my vehicle and why. I have been going there since 2005. More