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Key Hyundai of Salem - Service Center

Salem, NH

4.3
436 Reviews
Call Service Center (603) 841-3099

436 Reviews of Key Hyundai of Salem - Service Center

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July 28, 2023

Takes too long to schedule a service appointment. Brought in vehicle with several issues and they couldn’t find anything wrong. More

by Dennis Chedraui
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Flowers
Report | Print
July 28, 2023

Pleasent experience purchasing vehicle. All aspects of the purchase were covered professionally and with consideration of the purchaser. More

by RATTOJJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Dupras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Case
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July 26, 2023

Best experience. No hassle. No pressure! Just a regular transaction like you would at any “store”. Nancy was the best!! Highly recommend. I love my Tucson..and free i More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Georgoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 26, 2023

Amazing customer service! I had shown up a week early to the day/time for my scheduled service and my woman service provider was SO KIND in working to fit me in! With 3 young More

by MFUNSTON00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A young girl
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July 25, 2023

The staff was very Attentive, they were patient not bushy. Informative on vehicles available. Helpful in financing too. Very clean dealership n waiting area. More

by Ebb1950
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Dupras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Rodriquez , David Flowers, Jeremy Case
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July 22, 2023

Everyone is very nice and the work was done in a timely matter. I would recommend this Service Department. More

by hogan1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 21, 2023

Their prices for vehicle repairs and service are very inflated and I wouldn’t recommend using them. More

by ECHANDO46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Gagne
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Key Hyundai of Salem responded

We appreciate your feedback. Our prices are not always the cheapest which is partially due to the fact we use genuine Hyundai parts and hire highly skilled ASE Certified Technicians to ensure repairs are done correctly and in a timely manner. If you believe we overcharged you in error, we'd be happy to review the repair bill with you and if we find there were any mistakes, we'll certainly make it right. Please don't hesitate to contact our Service Manager at 603-841-3099. We look forward to hearing from you to find a resolution and address your concerns. Thank you, Key Hyundai of Salem Mgmt. Team

July 19, 2023

The car has been in 4 times for the same issue (under warranty) that has not been resolved. It’s hard to reach the service department and almost impossible to get a return phone call. More

by WNG10
Recommend Dealer
No
Employees Worked With
AJ Gagne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Key Hyundai of Salem responded

Thank you for the candid feedback on your experience with our staff at Key Hyundai of Salem. We sincerely apologize for the level of service you received. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already set up a meeting with the involved parties to review your experience, and see how we can prevent this from happening in the future. Respectfully,

July 18, 2023

They are good it just takes forever to get a service appointment. But it’s worth the wait! More

by Rguite58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Key Hyundai of Salem responded

We appreciate your feedback and are working on improving our wait times. Thank you so much for your patience and we look forward to seeing you on your next scheduled visit.

July 16, 2023

I was very happy with the way I was taken care of and got what I wanted in a car. I thank everyone that serviced me. They were great!! More

by parev1130
Recommend Dealer
Yes
Employees Worked With
Gregg Georgoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafaelito Rodriguez, David Flowers
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Jul 18, 2023 -

Key Hyundai of Salem responded

We're very happy to hear you had a great experience with our team. Thank you so much for taking the time to share this fantastic review. It means a lot and motivates us to continue providing our customers with the excellent service they've come to expect from our dealership. Please keep in touch and let us know if we can be of any assistance in the future.

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