Key Hyundai of Salem - Service Center

The service department does not return phone calls, they have have an arrogant attitude when you tell them you called several times mean while all the time while discussing the matter 2 employees are laughi have have an arrogant attitude when you tell them you called several times mean while all the time while discussing the matter 2 employees are laughing and shooting the xxxx on their cell phone. We waited in the waiting room for 4 hours on the 1st appointment unnecessarily and the next appointment told service after we were told an hour at the door we would get a ride and the girl kept saying it wouldn't be long. They really need to get their customer service procedures in order, I was going to look at another Hyundai while I was there but after these 2 episodes I will go buy a car at another dealer More

I had such an incredible experience working with Key Hyundai. The process moved quickly, the pricing was more than fair and the team was a pleasure to work with. I’d recommend to anyone looking for thei Hyundai. The process moved quickly, the pricing was more than fair and the team was a pleasure to work with. I’d recommend to anyone looking for their next vehicle. More

They were quick and efficient with the oil change. Very pleasant and helpful with the details of when to schedule my next appointment. Very pleasant and helpful with the details of when to schedule my next appointment. More

Everyone one was extremely pleasant. There was no rush or pressure for anything. Everyone took their time to make sure things were done the right way. There was no rush or pressure for anything. Everyone took their time to make sure things were done the right way. More

Hyundai of Salem is a nice place, is very clean and friendly, the customer service is the best. friendly, the customer service is the best. More

I needed some help removing aftermarket electronics and they were so helpful and made the process easy they were so helpful and made the process easy More

Not to good. I got an oil change and ask them to check my rear hatch . Have trouble opening it. at the end of the service the tech a new young women . I asked her I got an oil change and ask them to check my rear hatch . Have trouble opening it. at the end of the service the tech a new young women . I asked her if they checked the hatch opener and she said I think its broken and I said broke she said ya but I said it opens I have differerculty opening it . Well do you know about how much it would cost to fix and she said probably alot of money and didn't even give me an estimate or anything. More

Because of the excellent service over the past 18 years, I would not go anywhere else. I would not go anywhere else. More

Horrible Experience of Borderline Auto Fraud. My experience at Kia Hyundai and with Hyundai, in general, has been extremely poor. After a month of having my vehicle there for warranty work f My experience at Kia Hyundai and with Hyundai, in general, has been extremely poor. After a month of having my vehicle there for warranty work for a bad motor and bad catalytic with a ridiculous limbo of "waiting for Hyundai USA or Hyundai USA waiting for the dealership" to submit documents, etc. I gave up. Not only was I denied my recalls until I complained, but I also was not offered any remedy or discount on services for such poor service. I paid a diagnostic fee and didn't get any paperwork with information and the cost of said fixes. The only way I could get anything done was by contacting Mr. Rodriguez, the Manager of the dealership did anything ever move in service. My car was not fixed by covered warranty items, was not checked why it was burning oil, refused to submit warranty work, and I just want to say STAY AWAY FROM HYUNDAI. For the love of god, please don't buy one. They don't last, all dealerships have over 30+ cars with bad motors, and dealing with warranty coverage is a nightmare. I will most likely seek legal action against the dealership and Hyundai for Auto Fraud. Thanks for reading! More