Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
435 Reviews of Key Hyundai of Salem - Service Center
Sort by
October 01, 2019
Very bad service department all stats with the manager I brought my vehicle in for a simple hood latch cable that was stretched when they check it out and order the part they gave me the car back and didn' I brought my vehicle in for a simple hood latch cable that was stretched when they check it out and order the part they gave me the car back and didn't even put the car back together properly the plastic inside covering was hanging off so then I finally bring it back and I decide to try to pry the hood open with a tool and destroy my front grill I told him I didn't want Bondo because I know if you paint over paint it's going to make a different color note they bonded it and painted it now my car looks like it's been in an accident I should have did the right thing in the first place they tried to hide it and get out cheap instead they put Bondo on that's going to eventually probably fall off instead of putting on a new front end that they ruined More
by RIVERHAWK21
Verified CustomerEmployees Worked With
September 26, 2019
Repair Brittney fix a problem I had with the person who books service. She was professional an under stood there was a mistake. Brittney was excellent Brittney fix a problem I had with the person who books service. She was professional an under stood there was a mistake. Brittney was excellent More
by Natalie
Employees Worked With
Brittney was excellent
September 23, 2019
Everything was fine Went in for oil change. Ball joints needed replacing. Everything was done promptly and at a reasonable cost. I always go there for service and the Went in for oil change. Ball joints needed replacing. Everything was done promptly and at a reasonable cost. I always go there for service and they always meet my expectations More
by Bob
Employees Worked With
Mike Abi-Aad
September 21, 2019
OUTSTANDING service, GREAT staff!!! Brought my Mustang in for an airbag recall. Everyone from the Service Writer to the Mechanics treated my baby like it was their baby. Courteous and Brought my Mustang in for an airbag recall. Everyone from the Service Writer to the Mechanics treated my baby like it was their baby. Courteous and knowledgeable staff along with a nice waiting room, coffee, water, TV and free WiFi-- who could ask for more? Also, my car was finished ahead of time, and done right. Lastly, all customer areas and work areas were spotless! Combine all of that with a convenient location and you'll understand why I rated this place 5 stars. I won't hesitate to bring my car back for their excellent service. More
by Crispy
September 20, 2019
Oil change Car was done fast and they were on top of their game. I enjoy dropping by. They always check if any recalls need to be done. Thanks Car was done fast and they were on top of their game. I enjoy dropping by. They always check if any recalls need to be done. Thanks More
by MARTINEZBASF
September 18, 2019
Exhaust Repair on 2018 Mustang GT I didn't meet the mechanic that repaired my Mustang, but Wayne the service writer did a super job at taking my fears away from worrying about my car. I didn't meet the mechanic that repaired my Mustang, but Wayne the service writer did a super job at taking my fears away from worrying about my car. He came across as an honest, stand-up guy and after all was said and done, I'm really glad I took my car to Salem Ford and not another Ford dealer. More
by mark
Employees Worked With
Wayne
September 12, 2019
Service for my garage queen Brought my 2005 Thunderbird in for some TLC: rear brakes (identified in my last visit here), AC recharge, oil change (time - not mileage driven), and Brought my 2005 Thunderbird in for some TLC: rear brakes (identified in my last visit here), AC recharge, oil change (time - not mileage driven), and the 25,000-item quick checkup. Special concerns (don't dent/scratch/snap/break or otherwise damage) were carefully maintained by this dealer. Work was done on time and on budget. Service rep Gina explained what to watch for in the AC system over the next few days. This is a good dealership - I appreciate their efforts. More
by judge lucid
Employees Worked With
Gina
September 11, 2019
Excellent I bought my first car (used) there, and they were really patience and nice with me. I recommend it. Great price and customer service. 5? I bought my first car (used) there, and they were really patience and nice with me. I recommend it. Great price and customer service. 5? More
by lt
Employees Worked With
Chris Barros, Jacob Enwright
September 10, 2019
prompt service Always a pleasure to interact with the employees who are friendly and knowledgeable, repairs are always completed in a timely manner, dealership is we Always a pleasure to interact with the employees who are friendly and knowledgeable, repairs are always completed in a timely manner, dealership is well maintained in waiting area More
by billyboy
Employees Worked With
Jacob O"Donnell
September 09, 2019
First oil change Service appointment on time and completed quickly. Very pleased with service. Since it was my first oil change with this car it was gratis. Mike knew Service appointment on time and completed quickly. Very pleased with service. Since it was my first oil change with this car it was gratis. Mike knew me by name More
by ASHIRO
Employees Worked With
Mike Abi-Aad
