Key Hyundai of Salem - Service Center

Excellent Customer service Love my tucson We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Servic We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Service advisor notified the day it came in. They were friendly and very caring to us. More

Lost a long time customer Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to in Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to install a part. Was told "the service agent isn't here who gave you that price, he called out sick" on 2nd appointment to finish the work, when 90% of the work was already done and paid for. Told to reschedule work when he is in and to try to reach that person directly, which would make 3 weeks without heat in my car or the ability to defog my window. 8 years of business. You have lost a customer over $70. Something happened to this business, and it seems to correspond to the fact they no longer do customer surveys. Disgusted and taken advantage of. More

Inattentive I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download the software. You have to register the VIN to your Hyundai account to download the software. My issue was the VIN was not in my name, but under the previous owner, so I could not have the car under my name in my Hyundai account. The Hyundai website said to go to my preferred Hyundai dealer to put the VIN under my name, so in I went (July 28, 2017). The person who helped me was attentive at first, but after an hour and a half of getting nowhere and getting disconnected on all of the phone calls we tried to make, he requested I just write him an email and he would forward to his manager/representative. He also told me I should sign up for the paid BlueLink service because 'it's pretty much the same thing'. I said no. I went home and sent the email. Days go by and no reply. I send another email asking for an update. Days later I get a reply saying he is happy to help me with whatever I need. Swell. He doesn't answer my question about where my problem with the VIN stands. I wait another couple days and ask again. He says his manager isn't in that day and will ask when he is in. Okay, fine. I email a couple of days later asking where the issue stands. He says the rep has been working on it, but cannot offer me any other details. He then asked for my VIN and told me that the representative would contact me soon. How could the rep be 'working' on it previously without my VIN? A week and a half go by and I still have heard nothing, so I email again. He cannot give me any details. He then suggests I just purchase a new car all together to solve all of my 'problems'. I say no and ask for the representatives contact information, so I can contact them since I have heard nothing. He never replied to my email. I emailed Hyundai directly yesterday and they switched the VIN under my name in just a couple of hours. I wish I had known this was an option, so I didn't waste all of that time on someone who clearly didn't care to help me. The 'my manager is off today' or 'the rep is working on it' lasted for 4 days short of a month when a simple complaint email to Hyundai resolved my issue in a matter of hours. I cannot speak for all of the sales staff at Salem Ford Hyundai, as I only dealt with one person. I am very disappointed and frustrated about how they handled my situation when they kept saying how they wanted to help me, but made little to no effort in doing so. (Service department staff are great) More

Great new addition to service dept After a terrible experience with a former staff member of the service dept., along with a couple other things, I was bitter about having to continue t After a terrible experience with a former staff member of the service dept., along with a couple other things, I was bitter about having to continue to deal with this dealership. However, the next time I was there I was so pleased to deal with Brendan. He was polite, helpful & professional. He really made my experience there so much better & they are lucky to have him working with customers in the service dept. More

Technician Didn't know Severe Dry-Rot I brought my car to have a 4 wheel balance and alignment. While I have no problem with the service they performed or the price, I was quite upset to I brought my car to have a 4 wheel balance and alignment. While I have no problem with the service they performed or the price, I was quite upset to learn 2 weeks later that all four of my tires had significant dry-rot on the side walls. Obviously, I would have gotten a new set of tires before paying to balance and align the existing-rotted ones. I personally felt the technician should have notice the dry rot on at least 1 of the 4 tires and brought it to my attention. (Another technician noticed it immediately when simply changing out an old battery) More

not happy at all Paid for a smoke test which I know they did not do or they would have found the real problem. They tried to charge me $520 for a purge and canister va Paid for a smoke test which I know they did not do or they would have found the real problem. They tried to charge me $520 for a purge and canister valve which I changed myself for $41.00. I still have a small evap leak which is why I asked for the smoke test in the first place. All they did was a diagnostic and told me what I already know and charged me $110.00. Really? Never again will I step foot in this dealership. They are a complete rip off. More

I had the truck towed to the dealer and they charged me $186 to diagnose the problem. They said the PCM ( power control module )computer was bad and the part alone was $831. He said the PCM had been worked $186 to diagnose the problem. They said the PCM ( power control module )computer was bad and the part alone was $831. He said the PCM had been worked on before and there were metal filings inside from someone working on it. The PCM had been changed a few years before by another dealer so I smelled a rat and ordered a replacement PCM from a third source. I replaced the PCM in their parking lot in 4 minutes flat and the truck would still not start. I towed the truck to another service center and they replaced the injector control module and the truck ran fine with the original PCM. I opened the PCM up when I had it out of the vehicle and it is nothing more than a single PC board sealed with clear silicone, no metal filing and no evidence of filing. The part was just like new. There was nothing filed anywhere. More

Excellent service. did a job for $2700 plus. Took 2 days. got all of it done. Pricey, but car drives much better, feels like brand new. As a courtesy, gave me a free wash, I guess because of a lot of smud got all of it done. Pricey, but car drives much better, feels like brand new. As a courtesy, gave me a free wash, I guess because of a lot of smudging. Advises customers well, and keeps you informed of progress of repairs More