416 Reviews of Key Hyundai of Salem - Service Center
am totally dissatisfied with this facility. i went there per my ins company first mistake, i had a broken tail light and bumper. i had to bring it back on 2 occassions to have it repaired. the light was loo per my ins company first mistake, i had a broken tail light and bumper. i had to bring it back on 2 occassions to have it repaired. the light was loose and the bumper was not on the right way. and i was told by the colision center that "that is the way it is suppose to be" now keep in mind this car was only 5 months old. and i am not some dumb female which is how i was treated. funny thing i brought it back to where i brought the car another ford dealership and they just shook their head and said NO this isnt the way it is suppose to be at all. I even looked at several new vehicles and wiggled the lights and they were in there the right way. Funny thing the other dealership fixed it and noted there was a faulty part in the light. and salem buffed out my car to make me feel better and ended up going too far down and scratched my car in several spots. so the paint is missing. and they said that is normal as well. WRONG! never go there again. and despites my efforts of talking to the mgr in charge and complaining about it, i got no feedback at all. no call to say sorry is there something we can do etc. NOTHING! very bad customer service that is for sure! treated like i didn't know anything at all about cars and car parts. Little did they know i use to sell cars for a living for years and was top rated at a dealership so sorry guys i KNOW what i am talking about! More
Excellent service. did a job for $2700 plus. Took 2 days. got all of it done. Pricey, but car drives much better, feels like brand new. As a courtesy, gave me a free wash, I guess because of a lot of smud got all of it done. Pricey, but car drives much better, feels like brand new. As a courtesy, gave me a free wash, I guess because of a lot of smudging. Advises customers well, and keeps you informed of progress of repairs More
I was treated the best of any ford dealer I have ever been too. My escape was taken in 9:00 am and was ready by 8:30 pm the sameday.The next day I took my grandsons car in for tuneup,brakes and other re been too. My escape was taken in 9:00 am and was ready by 8:30 pm the sameday.The next day I took my grandsons car in for tuneup,brakes and other repairs an it was ready by 9:OO pm. SUE kept me informed as to the repairs and the price. I'll be bring my seven ford auto there from now on. My new cars will come from salem ford. Thanks for the great service. A.P.Cincotta apcincotta@att.net More
The service department is awesome they got out of their way to make sure you are satisfied you feel very confident when you get your vehicle serviced or repair that things will be done the right way. A way to make sure you are satisfied you feel very confident when you get your vehicle serviced or repair that things will be done the right way. A little while a go i was stranded with my Ford Escape on my way to Montreal on a Saturday morning at least 2 hours away from the dealership i called up Joe Spivey the service Manager he immediately contacted his service department and they got back to me within minutes and got me out of a jam so i was able to go on with my trip. Came in next Monday morning and they did the repairs i needed they saved my trip Many Thanks.. More
I have been going there for car repairs and maintenance on my Hyundai Sonata 2006 for over 2 years. Due to recent problems with last 4 months visits I will no longer be bringing my car there. They took 1. on my Hyundai Sonata 2006 for over 2 years. Due to recent problems with last 4 months visits I will no longer be bringing my car there. They took 1.5 hours to do a pre-scheduled oil change that they normally do in 35 min., they snapped of engine cover bolts two separate times and failed to notify me (I discovered this when I opened my hood). Also, they falsely informed me that I needed new breaks, when I set up an appointment to have this done they informed me that in actuality I had over 50% of my pads left. They told me I was due to have my belt changed when in reality I have a chain, not a belt. Lastly they over billed me 2.5 hours for a job that took them 1.5 hours from start to finish. Of the employees there that I've spoken with most come off as rude and agitated. I will say that Lee is extremely professional, informative, and honest. They will no longer be receiving my business. More
This dealer was absolutely no help after I experienced a stress crack in the windshield of my 2006 F150 that I recently purchased from them. They denied repair on the windshield, telling me to go through my stress crack in the windshield of my 2006 F150 that I recently purchased from them. They denied repair on the windshield, telling me to go through my insurance. The service writer was also unprofessional and borderline abusive over the phone. DO NOT spend your hard-earned money with Salem Ford! More