Keyes Hyundai

Two complaints. First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow bec First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow because the computer was not performing well. Otherwise, all marks would have been 5-star. More

Dovovan Suarez greeted me promptly, was knowledgeable about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. More

Jonathan took care of everything and made it smooth. Appreciate you and your store- recommend Appreciate you and your store- recommend More

Went in to have a tire checked. It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me informed and gave me a small discount on the final bill for the added wait time. More

Johnny is a beast, when people care about customers honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! More

Clean and efficient, the person who greeted me was very kind. My service was completed faster than expected. kind. My service was completed faster than expected. More

I was not informed when my vehicle was ready. I came over to the desk to ask myself. Also I had called yesterday and spoke with Nancy, I think was her name, she was super nice and helpful. She an I came over to the desk to ask myself. Also I had called yesterday and spoke with Nancy, I think was her name, she was super nice and helpful. She answered all my questions. She told me that it would be a 2-3 hour wait and the vehicle fluids would be topped off during the service. When I got to my appointment this morning, Carlos very rudely told me that I was informed of the wrong information multiple times. After sitting there for hours and had not received any update, I thought I'd go check myself. Luckily I did cause apparently my car had been ready. Not happy with the service at all. More

Monday was not a good day for service. I had an 11AM appointment. I was right on time, but the double line of cars was so long, I couldn’t even pull in off the street. I had wait OVER AN I had an 11AM appointment. I was right on time, but the double line of cars was so long, I couldn’t even pull in off the street. I had wait OVER AN HOUR before a representative came to take care of me. What’s the point of an appointment? Everyone was polite and apologetic, and when I came to pick up my car, the process was fast and smooth. But you need to have a manager there to evaluate the incoming situation and be able to assign another person of two to take care of a back-up like I experienced. Not acceptable. More

Good service personnel. Service prices quoted were outrageous. Battery quote of $550, is unbelievable. Overall, good job. Service prices quoted were outrageous. Battery quote of $550, is unbelievable. Overall, good job. More

Johnny was rude and abrupt, he did not care one ounce about showing me a few new cars. I walked away, approaching another salesman. Sadly, he was spread in a million directions, and we waited over 3 hour about showing me a few new cars. I walked away, approaching another salesman. Sadly, he was spread in a million directions, and we waited over 3 hours. I had seen incentives on Keyes' website, but I received nothing and no rebates. Although I do love the car, I am concerned about the gas mileage, barely 160 miles, and I need to gas up ALREADY!! The sticker on the car reads $2,000 annual at 26 combined city/hwy. I called today; my concern is real, I was told to give it another week; the car needs to settle/adjust. At this rate, I will need about 8/10 grand a year to drive this KONA N LINE S AWD. Also, I did not see the Keyes sign upon arrival, and while paying, I asked if they were owned by Keyes Subaru. I was told not anymore. My experience with Keys Subaru was horrific. I bought a Lemon during Covid and was mocked for telling them I could smell oil burning. They did nothing, and I never went back. Well..... it blew itself up while at Santa Monica Subaru, a much KINDER place for Subaru cars and repairs. I sure hope my service at Hyundai will be better. I have to be honest: without incentives, they pick/choose and play the game, depending on how you pay, and with no rebates, I don't think I can send folks their way. The wait was INSANE and way over the top. The GAS is a real concern, which makes it false advertising from Hyundai. My salesman (Austin) was/is truly a gentleman (5STARS), but I will forever be heartbroken that I did not go to another dealer with incentives/rebates. I got sucked into their game. Be smarter!! More