Keyes Lexus

BAIT & SWITCH Do not deal with this dealership! They bait and switch on deals. You will end up paying far more than you negotiate. When we recently renewed on a Do not deal with this dealership! They bait and switch on deals. You will end up paying far more than you negotiate. When we recently renewed on a new lease, we agreed to an "as is" lease return which we had done in the past. I kept reiterating the lease return was to be "as is" to Shaw, the salesman. He confirmed over and over this would be the case. He took our keys for a vehicle inspection. I was reassured the lease return was "as is" with no issues. A month after we purchased the lease, we got a bill for $1800 from Lexus. No overage miles. The "as is" return wasn't honored. And now he's saying it's my fault! We will never deal with Keyes Lexus again. Wildly disappointing. More

Great Experience Keyes Lexus of Van Nuys was very helpful and easy to work with. I made numerous visits to the dealership, but never once felt like I was being pressu Keyes Lexus of Van Nuys was very helpful and easy to work with. I made numerous visits to the dealership, but never once felt like I was being pressured into a selection or decision. They were very informative, and provided useful information during test drives. When I requested competitive proposals from numerous dealers, they were one of the two lowest price quotes, and when it turned out they didn't have the exact vehicle I requested, they proposed a similar vehicle at a very reasonable price. The purchase and pick-up of the car went very smoothly. The only minor irritation was that, when I chose to take the alternate vehicle, the dealership chose not to include a few minor accessories which had been part of the original quote, contending that their price for the selected car was so low, they couldn't add any more items. I understood in principle, but found it somewhat amusing that they refused to provide roughly $250 worth of minor accessories when I'd just purchased a car for $48,000! I was most appreciative of the assistance from Georgio Armani, Luis Nunez, and Mayra Contreras, all of whom were very friendly and helpful. More

Great staffs, and very courteous We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and wi We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and willing to help us, so we end up to buy the Lexus. We are very thankful to their courteous. More

Excelent customer services skills and product expertise Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personali Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personality and pleasant, not pushy sales style. Nate More

Great experience and a great price Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect vehicle. He even helped keep my wife happy when she got impatient with me. Salespeople like him make car buying a pleasure and i would absolutely recommend him and this dealership. This is the second vehicle that I have leased with him. More

Great experience, excellent car, very happy with the deal Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall ver Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall very happy with their services and the deal. More

Great experience My car buying experience was great at Keyes Lexus! Feri Asgari assisted me with the purchase and she was very friendly. I would recommend going to Key My car buying experience was great at Keyes Lexus! Feri Asgari assisted me with the purchase and she was very friendly. I would recommend going to Keyes Lexus! More

Best car buying experience My experience was beyond expectations. Kalen my sales manager and Jennifer product specialist were wonderful. They both were very friendly and patient My experience was beyond expectations. Kalen my sales manager and Jennifer product specialist were wonderful. They both were very friendly and patient. Thank you for all your help More

Best Experience at Keyes Lexus! Jeffrey Palayan was the best!! He assisted me with getting my 2015 RX 350! The staff and entire Lexus team were super friendly. I would recommend goin Jeffrey Palayan was the best!! He assisted me with getting my 2015 RX 350! The staff and entire Lexus team were super friendly. I would recommend going to Keyes Lexus !! Jeffrey was a rock star!!!!!! Will recommend people to him! More

Great experience I went in and found the car I had been thinking about. The Karim's were very friendly and they helped me get the best price. I am def going back to I went in and found the car I had been thinking about. The Karim's were very friendly and they helped me get the best price. I am def going back to Keyes Lexus! More