Keyes Lexus
Van Nuys, CA
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1,665 Reviews of Keyes Lexus
Great service, treated royally This is a wonderfully run dealership where the customer really matters. I would go out of my way to take my care here for service. This is a wonderfully run dealership where the customer really matters. I would go out of my way to take my care here for service. More
Sales Person 'Ider' was excellent Excellent service from the Internet sales; Ider Gongor; It appeared to me that the Finance person trying to impose something which was agreed upon b Excellent service from the Internet sales; Ider Gongor; It appeared to me that the Finance person trying to impose something which was agreed upon before; not happy with him. But Ider was excellent from beginning to end; Lexus should hire more people like him. More
Excellent service It's a very pleasant and professional atmosphere were you can relax while your car it's been serviced. All my Lexus have been serviced here (3 so far) It's a very pleasant and professional atmosphere were you can relax while your car it's been serviced. All my Lexus have been serviced here (3 so far) More
FAST,GREAT THANK YOU Lexus dealer has an amazing customer service, a great service was provided by consultant Arshak. overall I had a pleasant time waiting for my car. T Lexus dealer has an amazing customer service, a great service was provided by consultant Arshak. overall I had a pleasant time waiting for my car. Thank you More
One of the Best Customer Service Dealerships Keyes Lexus is a great place to have your car serviced. Although I did not purchase my Lexus at this dealership, I have had it serviced here for the p Keyes Lexus is a great place to have your car serviced. Although I did not purchase my Lexus at this dealership, I have had it serviced here for the past 10 years between two LS460L's, 2007 & 2010 Models. They are always looking out after you and recommending the appropriate services. They never pressure you in getting it done and will always leave it up to the customer to decide. Bill Horvat was my service manager and he is a key reason why I service my car at this dealership. I make it a point to only come in when he is working. More
Terrible experience First time leasing from this dealership and my last. The level of deceit is unbelievable, starting from the salesperson Shahin all the way to the GM First time leasing from this dealership and my last. The level of deceit is unbelievable, starting from the salesperson Shahin all the way to the GM David Kohan. They make empty promises over the phone and in person but then conveniently forget. Never trust these guys. As a lifelong Lexus car lessee/owner I no longer want to own or lease another Lexus because of this dealership. BBB gives this dealership a 2 star because of all the complaints. Should have checked before going to these guys. More
Keyes Lexus is ALWAYS amazing, polite, professional!! Everytime I go to Keyes Lexus I am still amazed at how great they are. Bill Horvat is the best Service Advisor any lucky Lexus owner could have. Th Everytime I go to Keyes Lexus I am still amazed at how great they are. Bill Horvat is the best Service Advisor any lucky Lexus owner could have. The Service Manager Allan Pliss is also amazing. Very friendly and always will to do what is best for the customer and he also is very helpful and professional with his team. I have seen him in action while waiting for my car. I love Keyes Lexus!!! More
Always a great experience. Once again, Mike Nazari took great care of me. My service was done promptly and I was out of there in no time. Thanks Mike for always being helpful th Once again, Mike Nazari took great care of me. My service was done promptly and I was out of there in no time. Thanks Mike for always being helpful throughout these past 3 years. More
Timely, caring and professional service! One of the reasons for purchasing Lexus is the excellent service! I brought my car in and it was ready, washed and good to go in the exact time promi One of the reasons for purchasing Lexus is the excellent service! I brought my car in and it was ready, washed and good to go in the exact time promised. Anthony Pastoral was my service advisor and he was efficient and professional. He went above and beyond when I had told him that I lost a personal item and I went to look for it. He joined me, without my asking, and help me hunt. He even moved furniture and was successful in finding it. This thoughtfulness is so unusual in our world today. Kudos to Anthony! I appreciate his random act of kindness! Also enjoyed the coffee! More
Excellent service As always, Keyes Lexus Service and our service consultant, Anthony Pastoral, do a great job. Service on our vehicle was completed in a timely manner a As always, Keyes Lexus Service and our service consultant, Anthony Pastoral, do a great job. Service on our vehicle was completed in a timely manner and returned clean and ready to go. More