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Kia Autosport of Pensacola - Service Center
Pensacola, FL
70 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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70 Reviews of Kia Autosport of Pensacola - Service Center
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May 02, 2017
Horrible service I came in today to get my tire changed. After an hr went by I was informed that my rim was slightly dented and that's what caused the pimple in my tir I came in today to get my tire changed. After an hr went by I was informed that my rim was slightly dented and that's what caused the pimple in my tire so I'd need a new rim too. I told the service lady I was not able to replace the rim today ( for $233) and I would get it from my father for cheaper another day & to go ahead and put the new tire on. An hr later she says I'm ready to go & they put the car in my truck. I waited 2 hrs for them to put a tire in my truck. When I spoke to a manager about this he seemed unbothered by it, all he could offer me was an I'm sorry. This is not the first problem I've had with this dealership, but it will be the last. Neil the only employee worth dealing with here, he works in sales and genuinely cares for his customers & helping them. I wish Neil worked in service too cause they need his approach to things. More
by Whit_seymone
Employees Worked With
Neil Baumann
Helpful February 24, 2017
Great Service Justin Erickson was our sales rep & he was extremely professional & personable. He helped take some of the stress out of purchasing a new vehicle & I' Justin Erickson was our sales rep & he was extremely professional & personable. He helped take some of the stress out of purchasing a new vehicle & I'd highly recommend him to anyone who is looking for an agent who will take the time to find the car that works within your budget. I couldn't be more thrilled with my 2014 Forte & it was reassuring to do business with a salesman who seemed genuinely excited & happy to help. More
by H,Emma2017
Employees Worked With
Justin Erickson
November 01, 2016
Would not recommend When I got my 2015 forte, it was all i could've asked for. It had great handling, a great radio, and peppy acceleration! It kept up the great work unt When I got my 2015 forte, it was all i could've asked for. It had great handling, a great radio, and peppy acceleration! It kept up the great work until about 10K miles when the steering started making an abnormal popping sound when turning, after 3 visits concerning the issue the finally faulty steering parts, had to replace entire steering column. 20k miles comes along(1 week after service appointment), going down highway 90 car completely loses power, engine drops to an idle with pedal floored, starts popping, and gets very hot, had to be towed in told my car was low on coolant (only a week after a service appointment) and that's what the problem was. now today with 21k miles, my car is refusing to start, no starter, just nothing. My last experience with Pensacola KIA was also my last, as I can not trust them in properly diagnosing and fixing my car, and they do nothing to fix the situation. I should've went with a different brand. More
by DM_granger
Employees Worked With
May 25, 2016
Kevin was Awesome!! I have used severeal different dealers here in Pensacola and Kevin in the service department was the most upfront and helpful advisor I have ever had I have used severeal different dealers here in Pensacola and Kevin in the service department was the most upfront and helpful advisor I have ever had the pleasure of meeting. He never once try to sell me on anything, he gave me my options and allowed me a couple days to make my decision and even though it was to wait (they were 1000 cheaper than my own mechanic btw) he had no problem with that. It was refreshing in this upsell-society. I will definitely be back to this service department. More
by savednathan
Employees Worked With
Kevin
April 14, 2016
My 2014 Soul Broke My soul broke down on Monday night. I called Kia Service and they arranged for a tow truck to come get and tow my Soul to Kia Autosport of Pensacola. My soul broke down on Monday night. I called Kia Service and they arranged for a tow truck to come get and tow my Soul to Kia Autosport of Pensacola. First thing Tuesday morning I got a call fro Jeffriey to tell me that the fuel pump broke and a new one was ordered from Georgia. Jeffrey arranged for me to pick up a rental car from Enterprise and assured me that everything was fully covered by my Kia Warranty. I knew the sales and service at Kia Autosport of Pensacola was good, now I know that I am protected in case of a serious problem like this. I am very happy with Kia Autosport and Jeffrey. More
by John
Employees Worked With
Jeffrey
April 09, 2015
Jeffrey in service is exemplary I have never brought a car to a dealership for service. Because of Jeffrey I have brought my vehicle here since 2007. He's awesome!!! I have never brought a car to a dealership for service. Because of Jeffrey I have brought my vehicle here since 2007. He's awesome!!! More
by Cocogoquack
Employees Worked With
Jeffery Foster
June 11, 2014
Great Service - As Always I am always amazed at the courtesy of the personnel, the excellent condition of the waiting area and property in general, and the prompt and excellent I am always amazed at the courtesy of the personnel, the excellent condition of the waiting area and property in general, and the prompt and excellent service I receive. I think almost everyone knows me by name or it appears that way. My salesperson David Clarida (over two years ago) saw me come in, immediately came to me, called me by name, and said how pleased he was to see me again. I am convinced he did not know I was coming but he knew me by name anyway. I had to look up his last name just now - but I am a lot older than he! I told my wife when I got home that I had never known a car dealership to be so well managed and well run. Thank you Kia! And special thanks KIA Autosport in Pensacola. They are the greatest! Let me also add that I bought the car after getting quotes for the exact same car from two other Kia dealers (in Alabama) and I saved over $ 3,000 in Pensacola! David was my salesperson. Quick, hones, straight to the bottom line. You can't do any better than this! John Strange More
by JohnHStrange
Employees Worked With
Dave "Catfish" Clarida
August 17, 2013
Don't buy into the tires for life they wait till 70,000 miles before they replace them. So you have to drive with slick tires for months. We even had one bust because it had wore down so bad. I will 70,000 miles before they replace them. So you have to drive with slick tires for months. We even had one bust because it had wore down so bad. I will never buy another Kia. More
by Drgfly78
April 08, 2013
veh taken in for oil change. service written for, and I paid for, tire rotation. Prior to this, right rear tire had unique mark on tire at valve stem due to tire repair at same dealership. After service co paid for, tire rotation. Prior to this, right rear tire had unique mark on tire at valve stem due to tire repair at same dealership. After service completed, mark was in same place, right rear. The charged for, but did not complete rotation. Returned vehicle and reluctantly was refunded. Don't know abour you, but they lost my trust and business. More
by csmfinch
Employees Worked With
asst manager
November 15, 2012
I'm from out of state. Came here for an oil change on a weekday. Car was checked in and taken quickly...and...returned just as quick. Which was great for me as I needed to get back on the road. Curtis P weekday. Car was checked in and taken quickly...and...returned just as quick. Which was great for me as I needed to get back on the road. Curtis Poole was my service rep 'connection'. He was friendly and easy to work with. Helped me get a couple issues I had---fixed. If I lived in Pensacola, this dealer would easily be my choice for service. More
by iboptimized
Employees Worked With
Curtis Poole
