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Kia Downtown LA
Los Angeles, CA
1,812 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,812 reviews
March 07, 2024
The service representative is a good guy; however, the overall quality of service on the side of the parts / repairs is extremely disappointing. I went in to install the new security system due to the rec overall quality of service on the side of the parts / repairs is extremely disappointing. I went in to install the new security system due to the recall and not sure what they did but my windows do not work the same. Last time I went in there was to get a new driver side door chamber because my car was broken into and they did a terrible job. First I was not attended or even acknowledged until 15mins after my appointment time. Second, I was not informed of the possible solutions and was given an only one option. Third, when I received my car, I was given additional sets of keys to the car and notified that because I did not select the upgraded package , my car would now require two different sets of keys to operate. When I tried to get this fixed, the service department told me it is $150 to get the keys redo by the parts department. Then I spoke with the parts department and they said once the lock is in the car, they can’t touch it and that I needed to select the service before the install… a service that I was not even advised was available. I am 100% not recommended anyone to buy a KIA or visit this dealership in DTLA. Additionally I reached out to the supervisor, Eric Espinoza, via via as advised and have not been given a response or acknowledgment in 2 days (and counting) More
by Luis
Verified CustomerEmployees Worked With
Employee never present their names, so it would be unfair to give a random person a low rating.
Helpful March 07, 2024
Great job I love what they did they were doing their job I’m happy with that I’m happy with that More
by josebarajase1
Employees Worked With
March 07, 2024
I was called there for a recall. I arrived told them that I had been having some problems with the ignition but told them to let me know if that would be an issue. I then waited thre I arrived told them that I had been having some problems with the ignition but told them to let me know if that would be an issue. I then waited three hours and when they were finally finished they told me that they had actually done nothing but the inspection and that I had to come back but that everything would be ok. Reluctantly I made another appointment, came back and waited two hours only to get a text that they couldn't perform the recall because of a problem in the ignition, something they didn't mention during the supposed inspection. They wasted my time, wasted my energy, just for them to do nothing and try to charge me thousands of dollars. More
by JULES0605
Employees Worked With
March 07, 2024
Service was excellent! Agent remembered my name from previous service. It as great experience again from Downtown Kia Agent remembered my name from previous service. It as great experience again from Downtown Kia More
by ANNKIM1967
Employees Worked With
Jason Goodrich provided excellent service
March 05, 2024
Really efficient and good communication. I thought that my car issue was taken very seriously. I thought that my car issue was taken very seriously. More
by CJKIM1185
Employees Worked With
March 05, 2024
The process was very fast and the customer service that was provided by kia service group was amazing. was provided by kia service group was amazing. More
by dsrsngel007
March 05, 2024
Excellent customer service from Mark, Julia and valet team. Follow up is also frat. Thanks. team. Follow up is also frat. Thanks. More
by DAPASCASCIO
Employees Worked With
