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Kia Of West Nyack

West Nyack, NY

4.5
663 Reviews
Making the decision to buy a new car is a big one. Two even bigger choices are, however, the kind of car you'll buy and where you choose to buy it. Why do so many drivers choose our new Kia dealership? That's a question that can really only be answered with a visit to our showroom. But if we had to sum it up in a word, it would be service. See, aside from our excellent selection of models (Optima, Soul, Sorento, Forte, Rio), we also offer a superb selection of used cars. And because we're committed to helping you realize your dream of ownership, we also offer the following: A wide range of car loan and Kia lease options. Genuine Kia parts to enhance your driving experience. A fully staffed car service and maintenance department In other words, Kia of West Nyack is here for you throughout your entire car ownership experience. Swing by 250 Route 303 North West Nyack, New York and learn more about what we can do for you.
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250 N Rte 303

West Nyack, NY

10994

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Showing 663 reviews

August 18, 2020

Best part of dealing with Kia of West Nyack was scheduling and taking a Seltose test drive as they were very accommodating. Once the Seltos made our short list, all calls and e-mails to the deal More

by tszymoniak
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Francisco
Aug 18, 2020 -

Kia Of West Nyack responded

Clearly there was a breakdown in communication here and I'm so sorry that it cost us your business. I will speak with my team to find out what might have caused these issues to occur. Again, I sincerely apologize for your disappointing experience. Kathy Finn - Customer Care Manager - (877) 811-9330

August 07, 2020

zero stars! scam artists took advantage of grieving family dealer refused loyalty rebate, month after husband (initial) lessee dies. ABOVE MSRP + additional charges after down payment & insurance switched. More

by christinafasulo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, Eric, Justin, Ralph
Aug 11, 2020 -

Kia Of West Nyack responded

Christina, we run our business to be transparent and to help our guests find the best option. I sincerely apologize for any frustration you experienced. I am going to need to get some more information regarding your situation to see if there is any way I can be of assistance. I will discuss this feedback with my team and in the meantime, please consider giving me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

Aug 28, 2020 -

christinafasulo1 responded

Hi Kathy, after one phone call I provided all details requested. I have not heard back from you since. Your staff has continued to brush my family under the rug. Transparent would be the absolute LAST adjective to describe your staff “trying to help find the best option”.. Must be the reason the business is NOT ACCREDITED with the BBB and still manages to have an “F” rating!!!!!

August 03, 2020

HORRIBLE- Listing the Vehicle at 16.6K and will call you to discuss. I was very much adamant to visit without knowing my take out price. Dealer was playing round and round and was not giving response on pri More

by Rahul.chavda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Aug 05, 2020 -

Kia Of West Nyack responded

Rahul - I'm so sorry to hear about your experience and that this cost us your business. I can understand your concern and would like to apologize that our team didn't discuss this with you further. We are going to look into what happened here to make sure it's addressed properly. If you would like to share any further details, please reach out to Kathy Finn, our Customer Care Manager, at (877) 811-9330. Thank you.

July 13, 2020

crooked dealership i recommend everyone never go to this dealership.they are literally lied you about everthing.from the start of buying the car until the end More

by bhup1786
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ralphy and leticia
Jul 13, 2020 -

Kia Of West Nyack responded

This doesn't sound like the honest service I expect from my team. I'd like to get some more details about what happened during your visit - unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? I'd appreciate the chance to speak with you. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

February 10, 2020

Car Registration Scam Leased a vehicle here, they will tell you to over pay for the car registration and say whatever is overpaid will be refunded. I paid $450 for a $220is More

by unbelievable
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
sales manager, salesman
Feb 12, 2020 -

Kia Of West Nyack responded

I would like to apologize for the delay in your refund. We certainly want to make things right for you, but I can't locate your contact information from this review. Would you please call me at your earliest convenience so I can help? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

February 05, 2020

waste of time trying to sell Tellurides $5K+ over MSRP promised me one price over the phone and changed when I arrived - the worst! Read the other reviews and go More

by dougdc3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ralphie and Anthony
Feb 07, 2020 -

Kia Of West Nyack responded

I'm sorry to hear that you are frustrated. We would never intentionally mislead our guests and I'm going to look into why this miscommunication occurred. We also pride ourselves on our competitive pricing so I appreciate you sharing this feedback. If there is anything else you'd like to discuss with our team, you are more than welcome to call me directly. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

January 20, 2020

Great job! Overall great experience what for most people do not enjoy. Car shopping can be stressful and confusing. Victoria, our salesperson , was friendly and More

by Loualbarelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria and Anthony
Jan 20, 2020 -

Kia Of West Nyack responded

I'm so glad to hear that Victoria and Anthony were able to make your car shopping process an enjoyable one! Thank you for choosing Kia of West Nyack, we look forward to seeing again Lou!

December 31, 2019

Sorento purchase Salesperson, Laticia Glenn) was very knowledgeable. She was very easy to work with. Definitely would recommend her. Very professional. Finance pers More

by ekap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laticia Glenn
Jan 02, 2020 -

Kia Of West Nyack responded

Thank you for the review! We are so happy to hear that Laticia provided the professional and kind service we strive for at Kia of West Nyack. We will be sure to let her know that you enjoyed working with her!

December 30, 2019

I WAS TREATED LIKE FAMILY.VERY HAPPY I WAS TREATED WITH RESPECT.I WAS TOLD WHAT WAS GOING ON WITH THE CARAND WHAT THEY WOULD DO FOR ME.I WAS OFFERED COFFEE OR SNACKS IF I CHOSE TO WHILE I More

by NIRO= steve 101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SERVICE ADVISOR VINCENT FERRETTI
Dec 30, 2019 -

Kia Of West Nyack responded

Thank you for the review! We are so pleased to hear that our team at Kia of West Nyack treated you with respect and provided the accommodating service we pride ourselves on here. We look forward to working with you again!

December 30, 2019

QUICK AND EFFICIENT We have had many experiences at KIA of West Nyack, but this time was by far the best service we've encountered! Because of their quickness and efficie More

by DAVIDBUDWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall.
Dec 30, 2019 -

Kia Of West Nyack responded

Hi David - It's wonderful to hear that your recent visit to Kia of West Nyack was the best one yet! Thank you so much for trusting us with your vehicle time and time again. We look forward to serving you in the future.

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