Kia Store East

Bought tire warranty, 7 days tire still not on car. Nobody can give an answer. Current phone call 23 minutes waiting for a manager or an answer. Nobody can give an answer. Current phone call 23 minutes waiting for a manager or an answer. More

Worst experience ever. Had fiancé go look at car. Salesman made appointment for 5pm. I arrived at 4 pm (and hour early) and salesman said I have to check on service and detail Dept. After 15 minutes Salesman made appointment for 5pm. I arrived at 4 pm (and hour early) and salesman said I have to check on service and detail Dept. After 15 minutes he comes back and says car is sold. What a load of bs. Car wasn’t sold. They didn’t want to sell to us. Wasted our time and are very shady. Stay far away. More

Disgusted with the employees here. The finance manager, Jason argued with me and my mother over the phone for 20 minutes because his employee lied to us. His replies were "well, she didn't directly lie to Jason argued with me and my mother over the phone for 20 minutes because his employee lied to us. His replies were "well, she didn't directly lie to you. And that's all I care about." I sent an email to the store manager telling her that we didn't want to be in the same room as this guy again and what had happened…She asked to call but never did. Then, next time I went in, the front desk lady (multiple sales employees apologized for her actions) yelled at me (sales people had to run up to stop her and said this was normal behavior for her)…then went and got the finance manager specifically to put me in the same room as him after I told her multiple times that I didn’t feel comfortable being in the same room - to try and manipulate and overpower me. To make me feel uncomfortable so I'd leave the issue. Jason and the front desk lady kept saying, “Well he doesn’t recognize you, so that must not have happened”. The argument with him occurred over the phone -something I’d mentioned a few times. Those horrible situations, coupled with the bad treatment from a maintenance employee, tells me that the leadership isn’t doing their jobs here. NO company should ever allow employees to treat their customers like my mother and I have been treated. When I was able to speak with the store manager, she said that she’d never received my email (though she replied to it). She did an amazing job helping to fix some of the car issues we were having, but never asked about the situations with her employees. The toxic environment here is disgraceful and nothing is being done about it other than some employees apologizing quietly to me. (The only department that I had a great experience with was the sales department. Those were also the people who apologized for my treatment) More

Horrible communication. Complete disappointed in my experience. I feel completely taken advantage off. Be careful with this dealership. experience. I feel completely taken advantage off. Be careful with this dealership. More

Come see Rob Mac! He definitely went above and beyond like family. Everyone here was so nice, professional, friendly, and they really worked things out for me. like family. Everyone here was so nice, professional, friendly, and they really worked things out for me. More

They treat you like family here! Rob Mac is THE best!!! The GM gets high marks too! I appreciate her and will continue to come here when I desire to purchase a vehicle! The GM gets high marks too! I appreciate her and will continue to come here when I desire to purchase a vehicle! More

Horrible experience. I was scheduled to test drive a used vehicle. They texted me to ask if I still planned on coming. To which I said yes. I arrive, asked for the salesman who was texting me (Joey), who com vehicle. They texted me to ask if I still planned on coming. To which I said yes. I arrive, asked for the salesman who was texting me (Joey), who comes up to me and says, "I'm sorry, but we JUST sold that car". What a joke. Nothing but lies. Don't trust them!!! More

We had a great time picking out a 2021 Kia Soul and our salesman was definitely a most awesome professional and knowledgeable, talented and handsome young man. salesman was definitely a most awesome professional and knowledgeable, talented and handsome young man. More

I'm so happy to know that there is a place where we can trust, we get the best deal on our 2nd car on the same place 🙌 thanks so much hanalulu and Joshua Henderson for our 2021 K5 trust, we get the best deal on our 2nd car on the same place 🙌 thanks so much hanalulu and Joshua Henderson for our 2021 K5 More

Devon was our salesperson. I called him and he found the exact vehicle we where looking for. He was polite, professional, kept us informed through every step of the process and had everything ready when we exact vehicle we where looking for. He was polite, professional, kept us informed through every step of the process and had everything ready when we came to pick up our KIA. Right down to the BIG WHITE BOW! More