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Kia of Bedford

Cleveland, OH

3.1
489 Reviews

18180 Rockside Rd

Cleveland, OH

44146

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Showing 489 reviews

April 28, 2021

Mieyla Parker I purchased a new car Ms parket was the best Salesperson I've, dealt with very kind respectable and she really did her thing and help me get my trade in I give her 10 stars she was very v More

by Terriwest62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 28, 2021 -

Kia of Bedford responded

Terri, this glowing feedback makes our day! Thank you for choosing Kia of Bedford, it was a pleasure to assist you. Safe travels in your new car!

April 18, 2021

Ms Mieyla Parker was very kind from the first sight well dress very professional my husband and I went to 3 car dealerships the vibe was not good I really appreciate how M Parker was very helpful to my disa More

by Patrickzita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mieyla Parker and a manager 👍🏾
Apr 19, 2021 -

Kia of Bedford responded

We love to hear that Mieyla provided excellent service to you and your husband. Thank you for visiting us at Kia of Bedford and trusting us with this important purchase! We are grateful for your kind feedback and wish you and your family safe driving.

March 16, 2021

I’ve bought 2 kia’s always good service from 2013 until now I took my car in for brakes I was told that the sub-par breaks where cheaper but they make a lot of noise so I purchased the Kia parts came home More

by Darlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Ritari
Mar 17, 2021 -

Kia of Bedford responded

Darlene - This feedback is disappointing to receive. We strive to deliver a seamless service experience, and I am sorry that you have been having so much trouble with your vehicle. I understand your frustration here and would appreciate another opportunity to speak with you to see what more I can do to help. If you are willing to have that conversation, please give me a call at your earliest convenience. Thank you, Dan Divincenzo - Service Manager - (216) 367-1364

March 09, 2021

I met with Christina Keating and she was very gracious and attentive to my needs. She tried very hard to find a car I would love but unfortunately it was not to be. But i would recommend her to anyone lo More

by Donna L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Keating
Mar 09, 2021 -

Kia of Bedford responded

Donna - it was so kind of you to share this feedback regarding our team member, Christina. While we couldn't get you into a vehicle this time around, we hope that we get to work with you again at Kia of Bedford!

December 07, 2020

If I could give them a zero I would. They approved me for a car that I didn't even want from the beginning. I picked another car and was told by Matthew that they didn't even want to sell the car because the More

by Kisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Lanning and Wayne
Dec 07, 2020 -

Kia of Bedford responded

Kisha - I'm sorry to hear that you are frustrated. I assure you that we strive for accommodating service here, and it is never our intention to mislead our customers. I would be more than willing to speak with you directly about the vehicle you are interested in and see if we can clear up any confusion. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Mitch Pasquerella - General Sales Manager - (216) 367-1364

Dec 07, 2020 -

Kisha responded

Hello Mitch, I am going to text you right now. I would like to speak to you regarding this situation. UPDATE: So I tried calling Mitch a few times since he responded. I was told he was in the office but was forwarded to his voicemail everytime. I left him several messages and I never received a phone call back. I ended up purchasing a Kia from somewhere so again like I stated in the beginning go somewhere else to buy what you want since they're so unprofessional. Purchasing a vehicle doesn't take all of this nonsense.

July 27, 2020

The worst service. Brought car in for first free oil change. Waited 2 hours went to check on it, still in rack. I had an appointment and here over 2 hours for an oil change. Unacceptable service!!! More

by Dissatisfied customer
Recommend Dealer
No
Employees Worked With
Jim
Jul 28, 2020 -

Kia of Bedford responded

I'm very sorry that you didn't have a better experience with us. We strive to provide timely service, but delays occasionally happen and I apologize for any inconvenience caused. I would like to look into the details of your visit, but I won't be able to without further information. Please consider giving me a call so we can discuss this together. Thank you, Daryll Gremillion - General Manager - 210-890-6989

April 03, 2020

Worst service ever I got the run around after purchasing full coverage insurance on a car I never got and no ever called back NeverAgain More

by Kiara.francine94
Recommend Dealer
No
Employees Worked With
Anthony heller
Apr 06, 2020 -

Kia of Bedford responded

Kiara - I sincerely apologize for the lack of communication on our end. I will look up your contact information and give you a call, but please don't hesitate to call me directly. Thank you, Mitch Pasquerella - General Sales Manager - (216) 367-1364

September 04, 2019

Very satisfied customer!!! 😁 We was greeted as we walked in, my wife & I. Our salesperson explained very thing in detail, he didn't talk fast or over talked us. We're very happy w More

by Spencer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre
Sep 05, 2019 -

Kia of Bedford responded

Thank you for the great review, Spencer! We are so glad that you and your wife are satisfied with the service you received at Kia of Bedford. Safe driving in your 2020 Kia Sportage!

July 23, 2019

Great advice & service from the Service Manager. I think his name was Chuck. Snacks were a nice surprise that morning, as was the fresh popcorn! More

by Joan308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck
July 23, 2019

Worse experience I went to check for a vehicle and got lie of a great deal blah blah. They only took advantage of me been a female easy target to get her a loan. The More

by Janet09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frankie/ finance
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