Kia of Cape Coral

We were very blessed to meet Anthony Mastrandrea on Sunday as we were trying to charge our new EV. We tried this for the first time on a road trip and he was there to help. An Angel he was. Thank you K Sunday as we were trying to charge our new EV. We tried this for the first time on a road trip and he was there to help. An Angel he was. Thank you Kia for having this wonderful young guy employed by you. We did not buy from this dealership as we live in Lakeland, FL and was in Cape Coral for a family visit. More

Leandro Roque was the rep which assisted us. We recommend him Highly ! The man was informed and very knowledgeable. All the personnel we delt with were a pleasure to work with. The finance perso We recommend him Highly ! The man was informed and very knowledgeable. All the personnel we delt with were a pleasure to work with. The finance personnel were very good and when a mistake was pointed out , quickly corrected the mistake. A pleasure to do business with Kia. More

Excellent experience. Greeted right away. Salesman met me on the sales floor after a few minutes. Offered a test drive and was able to proceed easily upon return. Sal Greeted right away. Salesman met me on the sales floor after a few minutes. Offered a test drive and was able to proceed easily upon return. Salesman was laid back and I never felt any pressure from anyone. Ease of the process was good and all questions were answered satisfactorily. More

Brought in my brand new 2023 Kia Rio to be looked at because the passenger window was loose, had an appointment, 3 hours later it had still not been looked at so I decided to come back another day, the because the passenger window was loose, had an appointment, 3 hours later it had still not been looked at so I decided to come back another day, the service department said to come when they first open at 7am, so I made a new appointment for 7am a few weeks later, I was the third car there, when they opened the garage, employee came out to me and I explained the situation, I also had a new issue that began last week, my washer fluid had stopped dispensing, he told me it would be $180 for them to run a diagnosis for each issue that was occurring to see if it would be under warranty or not, if it was not then I would responsible to pay for the repairs and the diagnostic fees, I had already drove here twice at this point so I took the gamble and agreed. He then advised me that there was a service due at 4000 miles, mind you the Kia maintenance schedule on the car and the app says the first service is due at 7500-8000 miles, my car only has 6000 at this time, he said not to go by what the maintenance schedule says or the vehicle or the app, because we live in Florida, the “harsh conditions” on the vehicle means it should be changed sooner and if I did not have it done now he would note it in my account that I declined getting the vehicle serviced therefore the warranty would be voided and none of this work would be covered, he advised the service would be $203 I agreed at this point because I needed the warranty work done and I had a coupon since some point soon it would need to be done anyways. I signed the papers and sat in their uncomfortable waiting room which consists of wood chairs and tables. It took around 2 hours until he came to me and told me that apparently RainX caused the washer fl pump to clog supposedly this is a known issue for Kia but does anyone tell their customers that or perhaps maybe put a sticker on the container saying not to put RainX in it. He said he talked with the service manager and they agreed to cover it this one time, to not use RainX again in it, they would refill it if I needed some, just stop by. Again the washer fluid was empty so I stopped at the store bought some and filled it who knew this would be an issue. He said I only had to pay for the service charge today which was the $203, I’m not sure how an oil change and tire rotation equals $203 but at this point lesson learned I would bring it elsewhere from this point on I just needed the warranty work done. The advisor applied a $25 coupon for the service which I’m sure didn’t cause a huge loss in their profit considering how much the first service was. The advisor did originally tell me this could take most of the day to just diagnose the problems and the service maintenance was the least of the time, it did only end up taking 2 hours, I live half an hour away from this location but it is the only Kia. I’m not sure what changed from the time I arrived to when the vehicle was finished, I am just glad the issues were fixed and I only “paid” for the “maintenance service”. They refused a rental and the shuttle only goes 10 miles. I checked the vehicle when I left to make sure the washer fluid was working, it was which is what I mattered. When I did get home I found my radio antenna sitting in the passenger seat i went to check the rear wiper and turns out they had not put the antenna back on. Why they took it off I am not sure, he did say they washed it but I’m not sure why they would take the antenna off and not put it back on that for that. Luckily this was an easy fix and I was able to just screw the antenna back into the vehicle. The radio worked fine after that. Also be advised in this “maintenance service” for $203 the engine or cabin air filter are not included, on the paper they were marked as needing to be replaced, the advisor did not mention this at all when I got the vehicle back but I will replace those myself as it is not hard. More

Kia of Cape Coral treated me well and was quick with negotiations. I would highly recommend Bailey as he will work to get you the best deals possible. negotiations. I would highly recommend Bailey as he will work to get you the best deals possible. More

Love the customer service from Xariel. he never fails to be helpful whenever I go by the dealership and assist me with any needs or questions I have. he never fails to be helpful whenever I go by the dealership and assist me with any needs or questions I have. More

The commercial they run with the irritating ditz is annoying. This is FLORIDA not new jersey. Plus no car cost one dime down. annoying. This is FLORIDA not new jersey. Plus no car cost one dime down. More

We live in the South, not new york city. Your commercials are irritating and are turned off every time it comes on. I will make sure i do not shop Kia's Your commercials are irritating and are turned off every time it comes on. I will make sure i do not shop Kia's More

Just purchased a vehicle here and Joshua Reyes was my salesmen he took great care of me and made sure I left with the vehicle I wanted, highly recommend working with him. salesmen he took great care of me and made sure I left with the vehicle I wanted, highly recommend working with him. More

They gave me a really bad first deal. I walked away and then they callled me back and negotiated better terms. Christine (was her name I think) was great and super knowledgeable and helpe I walked away and then they callled me back and negotiated better terms. Christine (was her name I think) was great and super knowledgeable and helped save the day More