Kia of Everett - Service Center

I was told by Morgan that I would receive a call, but he only emailed me, which I didn't have readily access to my email. Upon pickup of my car, he told me they were too busy to vacuum out my car (a typical only emailed me, which I didn't have readily access to my email. Upon pickup of my car, he told me they were too busy to vacuum out my car (a typical courtesy service), plus I would rather have had my car washed instead of simply being given a car wash certificate. I had previous obligations after picking up my car and didn't have time to go through your car wash. So in order to use the free certificate requires me to drive 20-25 minutes to your dealership. Whenever I have had car work done at a dealership, I have always received the complimentary car wash and vacuum. With this latest appt. at Kia Everett, not receiving this--and being told they were too busy--was extremely disappointing. I'm considering finding a dealership closer to my house for future repairs. More

It was a very easy process. The staff was knowledgeable and friendly. They did not pressure me into buying anything. The staff was knowledgeable and friendly. They did not pressure me into buying anything. More

An amazing customer service experience where I felt so welcomed and supported. I am always anxious going into to get my vehicle serviced as a xxxxx person of color. All my questions were answered, and the welcomed and supported. I am always anxious going into to get my vehicle serviced as a xxxxx person of color. All my questions were answered, and the whole process was handled very well. More

Nadia was vey helpful and accessible throughout the process. Communication from her and someone else, on Nadia's day off, was great. Loaner car was great. process. Communication from her and someone else, on Nadia's day off, was great. Loaner car was great. More

Morgan was great! Always keeping me informed about the progress of my service. Kia of Everett is awesome! Always keeping me informed about the progress of my service. Kia of Everett is awesome! More

I realy don't want to say much since I already gave you 5 on all counts, but I had a great experience and the sales person was very knowledgeable and kind. Thank you very much on all counts, but I had a great experience and the sales person was very knowledgeable and kind. Thank you very much More

Workers were very friendly, proffesional, helpful and informative. It is always pleasant to come in for car services except for prices! informative. It is always pleasant to come in for car services except for prices! More

The visit and services, including the lift ride home and back, we're seamless! Nadia did a great job letting me know what to expect and keeping me informed. back, we're seamless! Nadia did a great job letting me know what to expect and keeping me informed. More

Went in for a recall and service was quick. Service adviser is professional and nice to talk to. Service adviser is professional and nice to talk to. More

Had a great experience, Morgan and the team were quick, thorough and arranged transportation for me to my work. Communication was clear and detailed. The car is running great. thorough and arranged transportation for me to my work. Communication was clear and detailed. The car is running great. More